Business Analysis Consultant

Manulife • Usa, NH

22h • Remote

About The Position

We are seeking an experienced and strategic Senior Business Analyst to support high‑impact initiatives across our U.S. Operations. Reporting directly to the Director of Special Projects , this role will play a critical part in analyzing complex business challenges, shaping operational solutions, and driving cross-functional execution. The ideal candidate is a strong communicator, a critical thinker, and a proactive problem‑solver who thrives in a fast-paced, project-driven environment.

Requirements

• Bachelor’s degree in Business, Operations, or related field.
• 5–7+ years of progressive experience in business analysis, operations analysis, or project management.
• Strong analytical skills with demonstrated experience using data to drive decisions.
• Expertise in Excel, Power BI, and process analysis tools.
• Excellent written and verbal communication skills, with the ability to present to senior leadership.
• Proven ability to work independently in a fast-paced, dynamic environment.

Nice To Haves

• Experience supporting operations within a multi-location organization.
• Experience developing business cases and cost-benefit analyses.
• Background working in Special Projects, Strategic Initiatives, or Transformation teams.

Responsibilities

• Strategic Analysis & Insights Conduct in-depth qualitative and quantitative analyses to evaluate business performance, identify trends, and uncover improvement opportunities.
• Translate data and operational insights into clear, actionable recommendations for leadership and project teams.
• Develop models, dashboards, and reporting frameworks to support strategic decision-making.
• Project Support & Cross-Functional Collaboration Support the Director of Special Projects in planning, scoping, and delivering enterprise-level initiatives.
• Partner with Operations, Marketing, Contact Center, IT, and other teams to ensure alignment and successful execution of project goals.
• Facilitate workshops, meetings, and stakeholder sessions to gather requirements and validate outcomes.
• Process Optimization Lead process mapping, gap analyses, and workflow redesign efforts to improve efficiency, quality, and compliance across business functions.
• Document business requirements, user stories, and standard operating procedures.
• Recommend technology or process solutions that streamline operations and support organizational growth.
• Execution & Change Management Assist in developing project plans, timelines, and communication strategies.
• Support change management activities, including training materials, stakeholder communications, and readiness assessments.
• Monitor key metrics and outcomes to ensure project success and sustainability.

Benefits

• employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level