Business Analysis Associate II - Complaints Data Products and Solutions

JPMorgan Chase & Co.•Columbus, OH

44d

About The Position

Join a team where your analytical skills and business acumen will help shape strategic decisions and drive impactful outcomes. At JPMorgan Chase, you will have the opportunity to transform data into meaningful insights and collaborate with talented colleagues across the organization. As a Business Analysis Associate II at JPMorganChase within the Consumer and Community Banking (CCB) Complaints Data Products and Solutions team, you will play a key role in supporting executive, regulatory, and insights reporting. You will translate complex data into actionable insights that directly influence strategic decision making across the business. CCB Regulatory Operations Complaints Management is a centralized group providing program-level governance, oversight, reporting, and analytics in support of executive, business, and functional teams. A primary objective of the group is to provide insights that can help to simplify and strengthen customer experiences, build customer trust, and reduce risk by understanding reasons for dissatisfaction and identifying opportunities to improve.

Requirements

Bachelor's degree in a technical or business discipline.
Minimum of 7 years of reporting and analytics experience.
Demonstrated ability to provide objective business analysis and reporting of business data.
Strong analytical mindset and results-driven approach.
Proven experience executing regular reporting cycles and performing in-depth analysis.
Excellent communication, presentation, and delivery skills.
Demonstrated ability to synthesize and create a cohesive picture from diverse information sources.
Advanced proficiency with analytic tools, data analysis methodologies, and database querying.
Advanced skills in Excel, PowerPoint, and SQL
Internally motivated and able to work with limited supervision.
Deadline-driven with keen attention to detail and strong organizational skills.

Nice To Haves

Prior experience in business reporting, customer experience, and complaints analysis
Demonstrated curiosity about business trends and customer behaviors.
Intermediate to advanced usage in some combination of Alteryx, Python, Xceptor, SAS, Tableau, or Adobe Analytics.
Experience conducting background research and identifying business opportunities.
Ability to manage projects and deliver results in a fast-paced environment.
Experience supporting regulatory and federal agency reporting.
Strong relationship-building skills with business and technology partners.

Responsibilities

Provide complaint datasets to internal colleagues and external business partners for regulatory exam support and federal agency reporting.
Coordinate with requestors to define requirements, present options, and develop solutions within agreed timelines.
Standardize the collection, organization, and availability of raw data for business processes.
Automate processes to address repetitive, inconsistent, or imprecise data.
Support key strategic and business priorities through data analysis and reporting.
Create and maintain procedures, documentation, and control processes related to data products.
Translate data into meaningful and actionable insights for business partners.
Execute scheduled and ad hoc reports to meet business needs.
Build and maintain relationships with business and technology partners.
Manage multiple short- and long-term deliverables with flexibility and attention to detail.
Communicate insights and key messages to senior leadership.