BUSINESS & ACCY ASSOCIATE 1
About The Position
Responsible for greeting customers, answering a large volume of calls, routing them to the correct person/department, mail distribution, electronic filing of warehouse and sales documents into digital imaging system. Additional clerical duties as assigned, including processing vendor statements to ensure all invoices and credits are in the Accounts Payable system. Position is expected to consistently demonstrate Rampart’s values and quality customer service in each interaction. Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart: You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them. You are a team player; willing to go above and beyond to help fellow employees. You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success. You want to work for a company who prioritizes giving back to the community.
Requirements
- 1+ years of experience in customer service
- Experience using a multi-line switchboard phone system with a high-volume of calls strongly preferred
- Strong customer service skills
- Basic PC knowledge
- Proficient with 10-key operations and credit card processing
- Organization skills
Nice To Haves
- Cashier or retail experience a plus
- Basic accounts payable and accounts receivable knowledge preferred but not required
Responsibilities
- Interact with customers with the highest level of customer service whether on the phone or in person to ensure customer satisfaction
- Answer and transfer incoming calls to the appropriate person or voicemail
- Scan packing slips, invoices and other documents into the electronic filing system
- Take customer credit card payments over the phone. Ability to look up customer balances due
- Provide copies of invoices, credit card receipts and other documents to customers
- Balance the cash drawer at the end of day
- Operate in accordance with Rampart’s established systems, policies and procedures
- Actively monitor, and adjust processes recommending measures for improvement to increase overall efficiency and productivity
- Provide administrative support as needed for the organization
- Assist with other projects in the office
- Additional duties as assigned by Supervisor
Benefits
- Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
- Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
- 401k with company match
- Discretionary profit sharing
- Company paid long-term disability plan and company-paid life insurance
- Paid Time Off, company awards, and wellness program that includes a gym reimbursement
- Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
