Business Account Manager B2B Sales

Alphalete Specialized Marketing • Dallas, TX

6d

About The Position

Alphalete Specialized Marketing, a sales and customer acquisitions firm in Texas, is looking for an entry-level Business Account Manager to join our team. This Business Account Manager role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services. As a Business Account Manager, you'll be on the front lines, providing crucial assistance to both our sales team and direct business customers regarding internet services. Through comprehensive, hands-on training, you'll become an expert in various internet technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable internet service.

Requirements

• Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.
• Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly
• Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.
• Demonstrated ability to problem-solve effectively
• Maintains professionalism, patience, and composure in high-pressure or challenging situations
• Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success

Responsibilities

• Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services
• Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics
• Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions
• Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions
• Qualify leads for internet sales by assessing customer needs and technical feasibility
• Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service
• Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance
• Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.

Benefits

• This is a commission-based position with uncapped commission incentives.
• We provide comprehensive training and support to ensure success in the role and on target earnings are reflected in compensation estimates based on commission averages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed