Business Account Manager FSS, Client Solutions

Standard Chartered•New York, NY

43d•Hybrid

About The Position

The role's principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder's responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with other BAMs regionally to exchange ideas and maintain uniformity across regions. The role entails to keep Clients/ Local and network business teams abreast of changes in regulations, market procedures, operating procedures through RFPs, Newsflashes, Market Updates/Insights, Operating Guidelines and other routine communications to clients. The role requires an in-depth understanding of each client's business model based on sound industry experience coupled with analysis of the client's individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Mgt, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions. The role entails knowledge of market structure and framework and securities service capabilities and processes for effective client communication and find solutions to dynamic client and market requirements. Success factors will include hard targets for retention of existing revenue. Client satisfaction is a key factor in expanding existing SS relationships and maintaining a strong pipeline of potential new business from existing clients, will work together with Sales to convert, is another key success factor.

Requirements

5 - 10 years of experience with experience in security services, client service implementation, banks & broker dealers
Manage Conduct
Manage Risk
Strong analytical capability
influencing skills
Strong Communication skills
highly developed understanding of the securities industry with digital assets experience

Responsibilities

Manages the most important SS clients residing in-country
Contributes to, and implements, the global client management strategy for SS clients
Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction
Retains existing business and creates opportunities for new business referrals to work alongside with Sales
Be a trusted advisor to the client based on current and future needs in order to continue to develop the client relationship
Acts as country escalation point for client issues and requests
Newsflash / Client Communication Management - India - Responsible for preparation, accuracy, completeness and timely posting of Newsflashes and other client communications related to market and regulatory developments
Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
Ensures consistent levels of service are provided to clients
Thorough understanding of clients and ability to deliver in challenging situations
Build strong relationship and trust with local BAM clients
Anticipate and embrace change to retain and build a competitive edg
Helps the unit to achieve targets for revenue retention and defence from existing mandates
Identifies innovative solutions to clients' requirements, maximising re-use of existing capabilities
Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services
Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
Monitors competitor service offerings to identify and remediate any gaps
Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
Maintains appropriate commercial balance between needs of clients and long term profitability / efficiency of the business

Benefits

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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