Business Acceptance Testing Team Leader (NSA / Arbitration Strategy)

Claritev•New York, NY

5h•$83,000 - $95,000

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! The Business Acceptance Testing (BAT) Team Leader oversees the planning, coordination, and execution of business acceptance testing activities to ensure new systems, enhancements, and operational processes meet business, regulatory, and technical requirements. This role plays a critical part in validating operational readiness for enterprise initiatives, including those related to NSA (No Surprises Act) compliance, arbitration workflows, automation, AI/ML-driven tools, and digital transformation efforts. The Team Leader provides leadership to BAT Associates, collaborates with cross-functional teams, and ensures quality outcomes that support organizational strategy and operational excellence.

Requirements

Minimum high school diploma and seven(7) years' related experience, three (3) years in testing, quality assurance, operations, or system implementation.
Previous experience supporting initiatives related to NSA/Surprise Bill, arbitration strategy, or healthcare regulatory compliance preferred.
Strong understanding of data science applications in operational settings
Strong working knowledge of Jira & Confluence
Experience in cross-functional collaboration, including working with diverse teams.
Familiarity with data analytics, machine learning (ML), and artificial intelligence (AI) techniques.
Experience leading or supporting enterprise-level transformation initiatives
Strong understanding of operational workflows, system functionality, and business requirements.
Experience leading testing teams or project workstreams.
Required licensures, professional certifications, and/or Board certifications as applicable
Communication (written, verbal and listening), leadership, team building, detail oriented, analytic, and interpersonal skills
Ability to use hardware, software and peripherals related to job responsibilities including MS Office Suites Excel, PowerPoint, Visio and Word
Ability to elicit trust and credibility as well as interface with all levels of the organization
Ability to build relationships with internal and external customers
Ability to formulate the solution and involve others in solving issues
Ability to be comfortable with and manage in-person client interface
Ability to commit to highest standards of quality and integrity
Ability to represent the company in a positive and professional manner
Ability to perform multiple tasks simultaneously and adapt to changing priorities in a positive and professional manner
Ability to maintain ongoing collaboration with counterparts in the organization to ensure appropriate operational support, coordination of objectives and strategic planning
Ability to travel, including overnight stays up to 10%

Nice To Haves

Previous experience supporting initiatives related to NSA/Surprise Bill, arbitration strategy, or healthcare regulatory compliance preferred.

Responsibilities

Lead and manage the BAT team, including workload prioritization, resource allocation, and performance oversight.
Develop and maintain BAT methodologies, test plans, scripts, and acceptance criteria aligned with enterprise standards and regulatory requirements.
Oversee testing activities for initiatives related to NSA compliance, arbitration strategy, and Surprise Bill workflows.
Validate functionality for AI/ML-enabled tools, automation solutions, and predictive analytics models to ensure operational accuracy and readiness.
Partner with operational, technical, and analytics teams to define testing scope, timelines, and business requirements.
Ensure thorough validation of system functionality, workflow impacts, data integrity, and reporting outputs.
Oversee defect tracking, root cause analysis, and retesting processes to ensure timely resolution.
Support digital transformation and application development initiatives as a key business stakeholder.
Collaborate with vendor partners to validate system enhancements, integrations, and performance expectations.
Ensure documentation of test results, sign-offs, and compliance with governance and audit requirements.
Identify opportunities to automate testing processes and improve efficiency through technology.
Mentor, coach, and develop BAT Associates to build team capability and subject matter expertise.
Ad hoc support to AVP, Operations as necessary.
Select, develop, and evaluate staff to ensure the efficient operation of department.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company's Core Competencies and values held within.
Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
Responsible for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly to reduce the potential for recurrence as required by applicable state and federal laws, regulations and MPI's Compliance Programs.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Benefits

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits