Bus Unit Application Support Analyst I

TD Bank • Greenville, SC

2d • $26 - $42

About The Position

The Business Unit Application Support Analyst I is responsible for maintaining the dialer system used to make collections calls. They will execute the calling strategies that the business dictates, monitor inbound calls to ensure service levels are met, execute text messaging platforms, and complete reporting.

Requirements

• Associate's degree or progressive work experience in addition to experience below
• 1+ years related experience required
• Effective communications, problem-solving and decision making skills
• Must be able to relate technical solutions to operational issues
• Organization, planning and coordination skills

Responsibilities

• Performs work under minimal supervision and may provide coaching to others
• Participates as subject matter expert on strategic initiatives involving system support
• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Identifies ways to customize and enhance current business applications to meet the functional needs of the business
• Assists with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Acts as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting
• Monitors incoming and clearing system files, investigates and resolves issues as needed
• Provides senior management with insightful and proactive reporting and analysis and various corporate for business line initiatives
• Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
• Periodic travel may be required

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees