Bus Operations Superintendent - North and South Base

King County (WA)•Tukwila, WA

27d•Onsite

About The Position

Metro Transit's Bus Operations Division is seeking to fill two (2) Career Service Transit Superintendent positions: North and South Base. This role is responsible for planning and directing the day-to-day operations of the bus transit operations facility, providing policy direction, proactively solving problems that impact service delivery, managing workgroup deliverables and performance through progressive leadership, and acting as a resource to employees at the worksite. In this position, you will have the opportunity to increase your knowledge in all aspects of being a leader in bus operations, maintenance, and yard operations. This position will be required to be in-person and reports to the Assistant Bus Operations Manager. For more information about this position, please view this link https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:7ce09610-fb66-4fd5-9c95-4e048e1e34dc

Requirements

At least three (3) years of supervisory experience with three (3) or more direct reports.
Proven ability to build effective, diverse teams by inspiring trust, establishing strong morale, fostering open communication, and aligning staff with organizational vision and service goals.
Experience developing employees at all levels, including coaching, performance evaluation, mentoring, progressive discipline and assigning challenging or developmental work.
Experience working collaboratively with labor unions, including building productive relationships with union leadership, honoring established labor processes, and resolving issues in ways that support a respectful and safe workplace.
Ability to apply labor relations practices, including interest-based or collaborative negotiations, grievance processes, and arbitration procedures.
Knowledge of human resources management concepts, supervisory principles, employee performance management, coaching and counseling practices, and federal, state, and local employment laws (e.g., civil rights, affirmative action, workplace safety).
Ability to apply workforce planning, budget monitoring, resource allocation, and project management principles within a transit operations setting.
Strong conflict resolution, negotiation, and problem-solving skills, with the ability to make timely, informed decisions in a fast-paced operational environment.
Demonstrated time-management skills and the ability to prioritize, delegate, and manage multiple projects and operational demands simultaneously.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Excellent oral and written communication skills, with the ability to communicate effectively with employees, management, customers, and external stakeholders.
Demonstrated ability to build equitable, respectful relationships and treat all employees and customers with dignity while resolving issues for the good of the organization and community.
High level of integrity, professionalism, and commitment to continuous improvement.
Valid driver's license (Washington State license required by date of hire) or the ability to travel throughout the county in a timely manner.

Nice To Haves

Functional knowledge of the HASTUS scheduling and operations system.
Supervisory experience in the transportation industry or a unionized workforce.
Experience conducting statistical and operational analyses and establishing or implementing operational policies, procedures, and performance goals.
Experience managing operations in a public transit environment, including service delivery, operator workforce management, safety practices, and customer service standards.
Experience leading organizational change, process improvement, or continuous-improvement initiatives in a complex or unionized environment.
Experience working in a large public agency or organization with multiple collective-bargaining agreements.

Responsibilities

Plan, organize, and direct the day-to-day and long-range activities of our bus transit operations facility.
Direct and mentor a diverse team of leaders, fostering a culture of mutual support, accountability, professional development, and continuous improvement.
Administer transit operator dispatch and customer service operations and policies critical to providing safe and reliable bus transit service to the King County service area.
Establish annual base operating goals and objectives, which include priorities, performance standards, staff development, and resource needs to support efficient, customer-focused service; analyze performance metrics and report on progress achieved; ensure efficient use of resources.
Supervise administrative support, professional staff, and transit chiefs, directing the work of transit operators and first-line supervisors.
Play an integral role in Metro Transit's priority of safety and security; take responsibility for timely and appropriate responses in emergencies that may impact public safety; develop operating contingency plans and direct base operations during emergencies, natural disasters, adverse weather, or similar events involving disruption of service delivery.
Perform other duties as assigned.

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs