Bursar Clerk

To provide direct customer service to students, third party sponsors, faculty, and staff members through face-to-face, telephone, and e-mail interactions. Processes student payment activity, including the receipt of cash payments and other related accounts receivable. Major Responsibilities: Deliver excellent customer service to students, faculty, and staff members while demonstrating a positive attitude that creates a welcoming environment. Assist students with navigating through MyIvy, TouchNet, and Bank Mobile software to obtain balances, payment options, etc. Research students’ issues and questions that impact their accounts. This could include: analyzing registration and financial aid, working with other departments, and evaluating other vendor systems that affect the students’ accounts. Problem solve the issue and advise students of next steps and options for resolution. Process student payments and other billing transactions on the Banner and Workday systems and cash register. Assist with all aspects of the Bursar’s Office to include daily processing and review of all cash receipts, cash receipt forms, and ensure daily bank deposits and cash transfers are processed in accordance with College policy. Run system reports and analyze them in order to determine if charges or holds need to be processed. Assist in the timely invoicing and processing for all 3rd Party Sponsor accounts and outside scholarships. Assist with auditing monthly financial record system reports noting any differences between reports and files and taking corrective action. Responsible for opening/closing the Bursar Office as needed. Some duties may rotate between Bursar Clerks. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.