BURROW EDGE DCO Tech, DCC Communities

Amazon • Houston, TX

6d • $29 - $52

About The Position

As an Burrow Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.

Requirements

• Work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Nice To Haves

• Experience in a data center or other critical environment
• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Responsibilities

• Triaging emergent data center issues using a ticketing system.
• Troubleshooting & configuring network and server hardware.
• Coordinating remote hands support with colocation providers.
• Working with cross-functional teams – both internal and external.
• Leading network & server scaling projects to expand AWS Edge data center infrastructure.
• Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations.
• Resolving data center facility issues.
• Performing site audits to ensure safety and quality meets standards.
• Driving the team to improve operational efficiency through process improvement initiatives.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level