BURROW EDGE DCO Tech, DCC Communities

AmazonHouston, TX
6d$29 - $52

About The Position

As an Burrow Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.

Requirements

  • Work a flexible schedule including weekends, nights, and holidays
  • 18+ months of computer/server hardware troubleshooting or related IT experience
  • 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Nice To Haves

  • Experience in a data center or other critical environment
  • Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
  • Industry standard certifications (CompTIA, CCENT, Network+)
  • Understanding of Linux or similar operating systems
  • Behavioral interviewing and hiring experience
  • Experience training and onboarding of new team members

Responsibilities

  • Triaging emergent data center issues using a ticketing system.
  • Troubleshooting & configuring network and server hardware.
  • Coordinating remote hands support with colocation providers.
  • Working with cross-functional teams – both internal and external.
  • Leading network & server scaling projects to expand AWS Edge data center infrastructure.
  • Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations.
  • Resolving data center facility issues.
  • Performing site audits to ensure safety and quality meets standards.
  • Driving the team to improve operational efficiency through process improvement initiatives.

Benefits

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
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