Burner Service Technician - Oil
About The Position
Job Summary: Oil Service Technicians are responsible for the installation, maintenance, and repair of residential and commercial heating and cooling systems, as well as related tanks and piping. Essential Duties : Installs, maintains, and repairs heating, ventilation, and cooling equipment at commercial and residential customer sites. Communicates in a timely manner with office staff, maintaining a schedule and making sure any delays are properly communicated to the customer. Follows a standardized format for customer visits: Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable. Diagnoses diverse electrical and mechanical service issues. Explains the diagnosed issue in concise terms to the customer, together with the resolution. Understands, and articulately conveys, company pricing and services to customers. Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality. Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services). Completes visit by obtaining customer signature and correct customer information, including email address. Notifies dispatchers of any issues that require repair or compromise delivery or service Maintains proper stock, parts, tools, and safety equipment in the vehicle. Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection and mileage log forms. Participates in company provided training opportunities on latest industry technologies. Conducts visual oil tank inspections, recording condition with pictures and descriptions. Executes other duties assigned by the Service Manager.
Requirements
- A minimum of three years of experience in oil service or equipment sales preferred.
- MA Oil Burner Service license.
- Clean MA/ NH driving record.
- Understanding of blueprints, plans, and manuals.
- Ability to pass company-provided drug test, alcohol test, and physical.
- Availability to work a flexible schedule, including weekends, overtime, and on call shifts.
Nice To Haves
- EPA 608 certificate preferred.
Responsibilities
- Installs, maintains, and repairs heating, ventilation, and cooling equipment at commercial and residential customer sites.
- Communicates in a timely manner with office staff, maintaining a schedule and making sure any delays are properly communicated to the customer.
- Follows a standardized format for customer visits: Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
- Diagnoses diverse electrical and mechanical service issues.
- Explains the diagnosed issue in concise terms to the customer, together with the resolution.
- Understands, and articulately conveys, company pricing and services to customers.
- Repairs by obtaining any needed replacement parts, calibrating system to manufacturer’s recommendations, and thoroughly testing components for functionality.
- Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
- Completes visit by obtaining customer signature and correct customer information, including email address.
- Notifies dispatchers of any issues that require repair or compromise delivery or service
- Maintains proper stock, parts, tools, and safety equipment in the vehicle.
- Maintains company vehicle, including frequent interior and exterior cleaning, refueling, reporting any mechanical issues and ensuring that they are corrected, and submitting completed monthly vehicle inspection and mileage log forms.
- Participates in company provided training opportunities on latest industry technologies.
- Conducts visual oil tank inspections, recording condition with pictures and descriptions.
- Executes other duties assigned by the Service Manager.
Benefits
- Employee Discount on gasoline, and residential propane and oil
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan with Company Match
- Paid Time Off
- Company Paid Life Insurance and Optional Life Insurance
- Short-Term and Long-Term Disability
- Critical Illness and/or Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
