Burglary Monitoring Specialist - Richfield MN

Best Buy•Richfield, MN

2d•Onsite

About The Position

As the Burglary Monitoring Specialist, you will be part of a crucial overnight team that protects Best Buy people, property, and stores across the country. You’ll actively monitor security platforms to detect burglary risks, escalate real-time threats, and provide immediate support to field leaders and law enforcement when incidents occur. Successful candidates thrive in a fast-paced environment, stay alert and analytical throughout long shifts, and take pride in keeping our employees and communities safe. This is a full-time in-office position based at our Best Buy campus in Richfield, Minnesota, supporting overnight monitoring operations from 7:30 PM to 8:30 AM CST. Shifts are structured in 8-hour rotations (40 hours per week).

Requirements

High school diploma or GED
1+ years of experience working in customer service, analytics, security, or a related role
1+ years of experience with strong written communication skills, including documentation and report writing
Ability to work overnight shifts

Nice To Haves

Experience working at a Best Buy store, Geek Squad Repair Depot, or a Best Buy Distribution Center
6+ months of CCTV or alarm system experience and incident reporting (Securitas, Everon/Everbridge, LVT, etc.)
6+ months of experience with Microsoft Office tools including Word, Excel, SharePoint, and PowerPoint
Background in law enforcement, asset protection, crisis response, or similar environments
Ability to work independently and as part of a team in fast-paced situations, with strong written and verbal communication skills

Responsibilities

Monitor CCTV and security platforms to identify questionable activity or potential burglary risk
Evaluate active alarms and alert Key Holders and law enforcement when action is needed
Act as the first-line liaison during burglary incidents before handing off to store leaders
Capture pictures, video, incident summaries, and real-time information during events
Provide nightly End-of-Day reporting, including incident summaries and key findings
Track and analyze burglary methods, trends, and high-risk locations to recommend preventive strategies