Building Technology Implementation and Support Specialist

Simpson Strong-Tie • Sacramento, CA

1d • $71,900 - $115,000 • Remote

About The Position

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU As a Building Technology Implementation & Support Specialist, you will oversee the consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Building Technology sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie’s Building Technology market segment. As the Implementation & Support Specialist you will work with Regional Sales Managers, Building Technology teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction.

Requirements

• 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
• Understanding of wood framed construction practices, details, related building codes and design standards preferred.
• Analysis/Reasoning: Ability to make sound business judgments.
• Creative & Innovative Thinking: Ability to exhibit creativity and innovation when contributing to organizational and individual objectives.
• Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective when making decisions.
• Mathematical Reasoning: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Problem Solving: Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
• Adaptability & Flexibility: Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Customer Focus: Ability to build and sustain productive customer relationships.
• Relationship Building: Ability to work collaboratively with employees within department and across functions.
• Organization & Prioritization: Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs.
• Computer/Software/Technology: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training.
• Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customer’s requirements.
• Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required.
• Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs.
• Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs.

Benefits

• We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.
• You will be eligible for either a bonus or commission, paid on a quarterly basis.
• We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees