Building Service Coordinator (BSC)

JLL•Round Rock, TX

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Building Services Coordinator (BSC) – JLL What this job involves: Join our team as a Building Services Coordinator, where you'll serve as the welcoming face and primary point of contact for employees, guests, and service partners at Dell's corporate campus. This highly visible, client-facing role combines hospitality excellence with facilities coordination to create exceptional workplace experiences. You'll manage building service requests, provide lobby support, guide visitors through security protocols, and ensure seamless daily operations. Working closely with our Facilities Manager and onsite teams, you'll help maintain high service standards while supporting performance against key metrics across a dynamic, high-activity portfolio. What your day-to-day will look like: Serve as the primary point of contact for employee and guest inquiries, providing professional, hospitality-forward assistance Coordinate building services including janitorial, conference room support, parking, deliveries, and general workplace services Support security protocols by assisting with badging guidance and visitor access processes in accordance with Dell policies Track service requests through completion, provide status updates, and ensure satisfactory resolution with quality follow-through Interface with service partners and vendors to support timely execution and maintain consistent service quality Maintain accurate service logs, documentation, and reporting to support SLA/KPI performance and audit readiness Collaborate effectively with cross-functional teams while providing coverage support across the BSC portfolio as needed.

Requirements

High School Diploma or equivalent
1-3 years of experience in corporate facilities support, reception/administrative support, hospitality, customer service, or vendor coordination
Strong customer service skills with professional presence and service recovery mindset
Excellent organizational skills and ability to manage multiple priorities in fast-paced environments
Strong verbal and written communication skills for all management levels
Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

Nice To Haves

Professional certificate or Associate Degree
Experience in corporate office environments with Dell or similar technology companies
Familiarity with facilities management systems and service coordination platforms
Experience with security protocols and visitor management systems

Responsibilities

Serve as the primary point of contact for employee and guest inquiries, providing professional, hospitality-forward assistance
Coordinate building services including janitorial, conference room support, parking, deliveries, and general workplace services
Support security protocols by assisting with badging guidance and visitor access processes in accordance with Dell policies
Track service requests through completion, provide status updates, and ensure satisfactory resolution with quality follow-through
Interface with service partners and vendors to support timely execution and maintain consistent service quality
Maintain accurate service logs, documentation, and reporting to support SLA/KPI performance and audit readiness
Collaborate effectively with cross-functional teams while providing coverage support across the BSC portfolio as needed.