Building Materials Associate

About the position

The Building Materials Associate provides effective administrative support to the site location, serves as first contact with vendors and customers, and offers consultation to existing clientele. This role involves managing incoming calls and information requests, assisting in operational and sales activities, and providing exceptional customer service in the yard. The associate will also manage purchasing, inventory, and stocking of retail items, ensuring optimal product availability and compliance with safety protocols.

Responsibilities

• Visualize, fulfil, and implement the company vision and core values.
• Manage incoming calls and information requests in a professional, efficient, and effective manner.
• Assist in operational and sales activities.
• Greet and assess customer needs in order to direct customer traffic appropriately.
• Engage customers, vendors and business associates in a friendly and professional manner, providing input, direction, and support.
• Efficiently process basic customer orders/quotes and other transactions.
• Assist customers in problem resolution.
• Develop a clear understanding of customer needs and provide relevant design and project support.
• Organize and distribute incoming and outgoing mail.
• Order and maintain office supplies inventory.
• Provide comprehensive support to sales team and management.
• Manage the purchasing, inventory, and stocking of retail items, ensuring optimal product availability, timely restocking, and accurate inventory records to support sales and meet customer demand.
• Provide exceptional customer service in the yard by assisting customers with product selection, loading, and ensuring a positive and efficient shopping experience.
• Safely operate a forklift to move, organize, and transport materials and products within the warehouse and yard, ensuring compliance with safety protocols and efficient workflow.
• Perform miscellaneous office and building maintenance tasks.
• Review, understand, and adhere to policies and procedures.
• Perform all duties in compliance with safety requirements.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Degree or background relevant to interior design/construction or a related field.
• Excellent communication skills (both written and oral) as well as strong interpersonal and relationship building skills.
• Able to accurately assess customer project and design needs and provide proactive solutions.
• Ability to obtain and maintain forklift certification through company training, ensuring adherence to safety operations and procedures.
• Strong computer proficiency with a working knowledge of Microsoft Office products.
• Highly organized and detail oriented.
• High level of professionalism and personal responsibility.

Benefits

• Paid time off (PTO)
• Paid Holidays
• Comprehensive medical, dental, and vision insurance plans
• 401(k) with a high percentage match
• Generous profit sharing
• Cell phone stipend
• Referral bonus opportunities
• Employee discounts
• And more!