Manage physical condition, maintenance, and day to day operations of a supportive housing residence in collaboration with Program Director and Managing Agent. Ensure quality housing for formally homeless individuals with a variety of needs.
Building Maintenance and Safety
Oversee the physical condition, maintenance, and security of building.
Oversee purchasing, work tickets, invoices, and contract services
Work with managing agent to ensure that all required permits and licenses are up to date
Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible
Complete all corrective action plans and any associated documentation
Tenant Relations and Compliance
Collaborate with Program Director on admissions process for new tenants; ensure compliance with funding requirements; keep units fully occupied
Perform regular certifications for Tax Credits, Sec. 8 & other subsidies, as well as HQS inspections, curing violations etc.
Work with managing agent to enter, process, track and pay aged invoices
Work with Program Director and social service staff to help tenants comply with building rules and leases
Ensure timely and appropriate response to building related emergencies
Work with managing agent, in conjunction with Program Director, on lease signings and renewals, rent collection, arrears, quarterly reports, one shot deals, subsidies, payment plans and legal proceedings.
Staff Supervision
Supervise building superintendent, maintenance, and front desk staff
Lead regular staff meetings
Provide and/or arrange for staff training on building operations, government regulations and standards, etc.
Hire, evaluate, discipline, and terminate staff as needed, in consultation with Human Resources
Oversee scheduling to ensure adequate staffing
Review and submit payroll to managing agent as required for building staff
Community and Agency Liaison
Serve as liaison to GRCC administration and program directors and relate agency-wide information to staff
Program Development and Improvement
Assist in developing building budgets and monitor building/program expenses against budgets
Monitor data and reports from GRCC, managing agent and government agencies on a regular basis and prepare responses as appropriate
Work with Program director to create Corrective Action Plans as needed.
Other duties as required
Bachelor’s degree or equivalent experience.
5 years work experience as a supervisor or manager
3 years working in supportive housing model, shelter, tax credit or other affordable housing building.
3 years’ experience working with supportive housing tenant population within depth knowledge of rules and regulations surrounding the supportive model
Well-organized with excellent time management and communication
Customer focus and bottom-line orientation
Interpersonal skills with strong communication and presentation skills
Familiarity with Social Services setting
Excellent organizational, communication, writing and computer skills
Ability to work as a team member
Familiar with facilities inspections, government, and funder requirements
Proficient in Microsoft Office products
Ability to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook
Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
Ability to walk building and lift up to 50lbs
Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off