Building Environmental Services Technician

Fayetteville State University•Fayetteville, NC

42d•Onsite

About The Position

The primary purpose of this position is to perform work assignments that include custodial duties, assist staff members in performing their duties, and provide support during absences and training. The lead will aid the Building Environmental Services management team on all matters concerning the operational aspects of the Fayetteville State University Housekeeping department. This position also provides on-site leadership to one or more teams of Housekeepers (4-10 employees), which includes: coordinating daily routine and detailed cleaning; monitoring workplace safety and ensuring proper personal protective equipment is utilized. This position will be assigned to the Rudolph Jones Student Center.

Requirements

High school diploma or equivalency.
Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience.
A valid driver's license. Must have an acceptable driving record, which may require up to five years of driving experience with no more than one minor fault accident or violation in the past three years. The University will review the driver's license and records periodically for compliance.
Customer Service- Recognizes potential problems in service and addresses and resolves promptly and respectfully. Ability to insist on providing high quality service for internal and external customers. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Responds to customer's needs, questions and concerns in an accurate, effective, and timely manner.
Knowledge-Technical- Advises staff of specialized cleaning and maintenance techniques and processes for use in unusual situations or problems. General knowledge of established cleaning procedures and techniques, and special applications required in assigned areas. Ability to follow a daily work schedule and observe performance of a small work group and react to situations requiring minor adjustments to routine.
Dependability/Attendance- Ability to demonstrate dependability, which requires daily attendance. Ability to report to work daily, for a full shift, at an appropriate time. Ability to submit leave request at least 5 days in advanced as much as possible.
Communication- Conveys information clearly, confidently, and with proper tone. Facilitates open communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback. Check and respond to emails daily. Ability to develop and deliver written information to individuals or groups to ensure that they understand the message
Planning/Organizing- Ability to plan the daily work schedule of the staff by prioritizing the needs of the organization and implementing procedures to ensure that the tasks are completed effectively and efficiently.
Change Management- Ability to plan and implement change initiatives. Ability to support innovation and creativity by encouraging staff to accept and resolve challenges. Ability to remain flexible to meet constantly changing and sometimes opposing demands
Leading Work Teams: Ability to establish expectations and clear direction to meet goals and objectives of on-going work for a group of employees. Ability to motivate and engage employees through effective communication.

Nice To Haves

Intermediate knowledge of institutional or commercial custodial procedures, methods, techniques, and equipment used in a large-scale custodial operation and the ability to train staff to properly do their job function.
Two-three years of related experience.