Building Customer Service Tech
About The Position
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Anticipated Hiring Salary: $24.76/Hourly Salary Range:$24.76 - $30.95/Hourly Salary to be commensurate with experience. Deadline to apply: March 8th, 2026 (This position is subject to close once a qualified pool of applications has been obtained)
Requirements
- Education: High School diploma or GED required
- Experience: Two years' experience in dealing with the general public in a service capacity
- One year of experience in responsible office work; construction-related work preferred
- Knowledge: Knowledge of general office procedures, telephone etiquette, and demonstrate the ability to efficiently and effectively create and produce quality detailed work with a high level of accuracy
- Abilities: Ability to establish and maintain effective working relationships with employees and citizens
- Handle stressful situations with tact and diplomacy
- Communicate effectively both verbally and in writing
- Independently read and interpret construction documents and maps in relation to the tasks of the job
- Skills: Skill in the operation of a computer system with related software
- Efficiently and accurately key information using a keyboard, and have the skill to perform data entry
- Licenses and/or Certificates Required: None
Nice To Haves
- One year of experience in responsible office work; construction-related work preferred
Responsibilities
- Assist the general public and developers by phone and Live Chat to determine permit requirements for all Building, Planning, and Licensing applications; directing calls to proper personnel
- Provides complete and accurate information to customers, which may involve explaining applicable regulations, policies, procedures, or standards based on a comprehensive knowledge of city procedures and services
- Acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues
- Entering all inspection requests and giving ETA's for inspector arrivals into permitting software
- Responsible for reviewing records and reports submitted by applicants for accuracy and completion
- Responsible for requesting and collecting permit data
- Responsible for the Building Inspector's daily files for inspections, scheduling appointments, including processing all paperwork for the Inspector's site visits
- Maintains/updates electronic records daily for building plans, contractor licensing, permits, building inspections, code records requests; electronic scanning of various documents
- Perform other related duties as required
Benefits
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
- Access to innovation workspaces
- Competitive total compensation package
- Rich benefits package with low employee costs
- Generous paid-time-off program (Vacation, Sick and Personal leaves)
- Retirement pension plan
- Rewarding public sector work impacting a large and diverse community
- Growing city and employee population
- Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
- On-site fitness center and wellness programs
- Remote work opportunities
- Benefits & Retirement - City of Aurora (auroragov.org)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
