Building.Customer Care Specialist.3861

Polk County, FL • Bartow, FL

350d • $19

About The Position

The Customer Care Specialist in the Building Department is responsible for assisting the public and other employees or officials with Building Division processes according to established procedures. This role involves providing information to customers regarding permitting, inspections, certificates of occupancy, lien searches, and power releases. The specialist will assist customers using the online permitting portal and/or kiosks, perform routine clerical duties, and respond to inquiries as directed or trained by a supervisor. The position requires the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities, and duties as illustrated in the job description.

Requirements

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Minimum of four (4) years customer service or clerical office experience.
• Ability to utilize all features of word processing and other required software.
• Knowledge of business English, punctuation, spelling, and arithmetic.
• Ability to perform critical tasks in a fast-paced, high-pressure environment.
• Ability to understand and follow oral and/or written instructions.
• Ability to work independently and adhere to prescribed routines.

Nice To Haves

• Bi-lingual in English and Spanish.
• Permitting or construction industry experience.
• Notary Public.

Responsibilities

• Assists the public and other employees or officials with Building Division processes.
• Provides information to customers regarding permitting, inspections, and certificates of occupancy.
• Assists customers using online permitting portal and/or kiosks.
• Performs routine clerical duties following established procedures.
• Types and utilizes word processing, spreadsheet, and permitting software.
• Interacts professionally with the public, officials, and other employees.
• Greets and assesses lobby customer needs and routes appropriately.
• Instructs lobby and phone customers in the use and navigation of the permitting system.
• Provides hands-on training to lobby customers using kiosks.
• Utilizes maps and online databases to retrieve property information.
• Receives and appropriately distributes permit-related communication.
• Monitors lobby queue to ensure each customer receives needed assistance.
• Completes, compiles, prepares, and maintains records in various record-keeping systems.
• Enters Notices of Commencement (NoCs) in the permitting system.
• Drafts, prepares, processes, and/or researches forms, letters, reports, and summaries.
• Receives, logs, and routes incoming checks, plans, and other permitting-related documents.
• Acts as support staff to Permit Technicians by assisting with research and communication.
• Assists the Permit Technician on Call (TOC) by logging and returning calls.
• Routes incoming calls utilizing a multi-line phone system.
• Acts as switchboard operator as needed.

Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees