Building Attendant - Covenant House

Millennia Housing Management • Toledo, OH

114d

About The Position

The Building Attendant will be responsible to ensure a safe environment through a team effort of diligent active patrol, access control, monitoring, and equipment control. The Building Attendant responds professionally and courteously to arriving and departing guests and residents while managing external and internal calls and communicating messages. The Building Attendant will also perform protective and enforcement functions and assists with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment for all residents, employees, and visitors.

Requirements

• High school diploma or equivalent.
• One to two years of related experience (law enforcement, first aid, security) or equivalent is preferred.
• General knowledge of security operations and procedures and fire safety.
• CPR and First Aid training preferred.
• Report writing experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Responsibilities

• Check visitors in using a valid form of identification.
• Provide appropriate assistance to residents, guests, and visitors expediently and professionally while adhering to company and building policies.
• Assure prompt and positive action on all complaints, questions, and concerns.
• Always maintain visual contact with entry points when not interacting with residents, guests, or visitors.
• Monitor activity on each residential floor hourly through foot patrols on the entire building.
• Ensure visitors, messengers, and vendors follow access control procedures according to building and Millennia policy.
• Control after-hour access to the lobby through the admittance process.
• Screen guests and visitors efficiently to expedite their admittance to the building.
• Monitors security cameras and informs and addresses any suspicious activities appropriately.
• Maintain constant surveillance of all access areas providing maximum visibility.
• Ensure common areas, hallways and grounds are secured, and free of trespassers.
• Prevent loss and damage by reporting irregularities or incidents immediately to management and/or law enforcement.
• Immediately responds to emergencies to assist residents, guests, and visitors.
• Respond to fire, medical emergencies, activated alarms, flooding, water discharge, elevator emergencies, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
• Maintain logs, prepared incident, and activity reports, and communicate accordingly to management, life, and safety personnel, and/or public safety authorities, as required.
• Ensure every interaction receives exceptional customer service through warm greetings, suitable recommendations, and improvised solutions if needed.
• Proactively seeks opportunities to meet or exceed the expectations of the resident, guest, or visitor.
• Maintains the cleanliness of the building by performing various cleaning duties throughout the property.
• Performs other related duties as assigned by management.

What This Job Offers

• Education Level: High school or GED