Building Access Technician, 12- hour workshift

High Point University•High Point, NC

20h•Onsite

About The Position

High Point University is seeking a full-time Building Access Technician. This is a technical position that is very customer service focused. The selected applicant will learn to build and maintain Airtable sheets, program CCURE schedules and maps, and other various programming as needed. The role involves ensuring the safety and well-being of the HPU community.

Requirements

High school diploma or GED required
Minimum 18 years of age
No felony convictions
Strong interpersonal and customer service skills
Ability to multi-task
Ability to handle stressful situations effectively
Ability and willingness to work nights, weekends and holidays

Nice To Haves

Experience in CCURE 9000 or similar integrated access control application preferred
Experience with Video Edge/Victor or similar integrated video application preferred

Responsibilities

Open and operate the Wanek Security Services Center (SSC) desk
Provide quality customer service
Assist the public with general knowledge
Provide maps and ponchos to campus
Provide access to personnel on campus
Take headshot photographs of all new personnel and students
Create HPU Passports through CCURE
Replace Lost HPU passports and charge appropriately
Troubleshoot, fix, and/or replace damaged/malfunctioning HPU passports
Assign clearances upon request to spaces on campus through email/Airtable
Maintain Card Printers/encoders
Assign parking decals in CPARK and CCURE
Enforce policy on assigning appropriate decals and number of decals
Assign temporary decals
Intake lost items
Record inventory in Smartsheet
Return items to appropriate owner and record chain of custody
Maintain backup keys to multiple spaces on campus, golfcarts, escalators, contractor/Fire keys etc.
Backup drop-offs point for Mailroom for large items, deliveries, mail for Prime, etc.
Backup for CCOMM in the event they need more manpower
Backup for answering phones for CCOMM if they can’t answer
Answering Radio and assigning calls in CAD
Talk on radio
Crosstrain as a telecommunicator
Issue Panther Alerts where situations require
Learn and upkeep a system that has operated for over 15 years
Organize CCURE and create efficient access systems
Create and modify clearances as needed
Communicate with outside departments to match access needs
Create and maintain portals for outside department use
Troubleshoot access issues around campus and find fixes within software
Adjust and create scheduled events to automatically unlock doors and other functions around campus
Create and monitor Door alarms for card accessed doors on campus
Generate automated or manual reports for space owners or department heads
Generate new ideas to utilize CCURE to optimize campus security, accessibility, and efficiency
Create and maintain interactable maps that show door and alarm locations around campus
Maintain programming of over 1k doors on campus
Create and implement secure areas and alarm systems on campus
Program door access for events based on digital forms (START forms)
Approve or deny access requests based on credentials
Build and maintain website links for various access points that are used across campus
Staff basketball games, concerts, etc. to provide quick access requests to ensure smooth operations
Staff orientations to ensure the next day passports for incoming students
Ensures the safety and well-being of the HPU community