Builders Direct Desk Agent (Remote in CO, AZ, UT or NM)

WM•Tempe, AZ

16h•Remote

About The Position

The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support. This position is remote however the employee must reside in the Four Corners Market Area (UT, NM, CO or AZ) based on business need. This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Requirements

High School Diploma or G.E.D (accredited).
Two years of customer service experience (in addition to education requirements)
Must live and work in the U.S.
Employee must reside in the Four Corners Market Area (UT, NM, CO or AZ) based on business need.

Nice To Haves

Prior experience in a high-volume call center environment.

Responsibilities

Fields incoming calls for the construction department.
Acts as lead contact for and liaison to construction customers and operations.
Works to understand customers’ needs, issues and requests.
Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
Provides information and education to customers regarding service options, charges and billing questions.
Other duties as assigned.