Builder - Product Operations

Reevo•San Francisco, CA

13d•Onsite

About The Position

You will be on the front lines planning, directing, and coordinating the day‑to‑day and strategic operations that power Reevo’s product and customer experience. This role owns the operating rhythms, policies, and cross‑functional execution that accelerate onboarding, improve service quality, and translate customer insights into scalable processes—while ensuring we meet budget, quality, and timeline commitments.

Requirements

Bachelor’s degree in Economics, Mathematics, Finance, Business Administration, Operations Management or a related quantitative field (or equivalent practical experience) required.
3-7 years in investment banking / consulting, product operations, operations management, customer success operations, or related roles, ideally in B2B SaaS or AI-driven platforms.
Proven ability to translate complex products and customer feedback into scalable processes and prioritized improvements..
Demonstrated ability to quickly grasp complex products and translate deep customer understanding into impactful product enhancements.
Strong analytical and communication skills; comfortable with BI tools and SQL
Exceptional communication skills, able to effectively represent and advocate for customer needs cross-functionally.
Experience navigating dynamic startup environments, managing multiple priorities, and driving measurable outcomes.

Responsibilities

Master the Product: Rapidly acquire comprehensive expertise across all Reevo product modules, becoming the go-to internal expert.
Operational Leadership: Formulate and implement operating policies, SOPs, and controls across product onboarding, customer delivery, and support; ensure consistent execution across teams and vendors
Establish the cadence for operating reviews (weekly/monthly/quarterly), setting OKRs/KPIs and driving accountability to targets..
Program & Process Excellence: Design and continuously improve end‑to-end onboarding and adoption workflows to reduce time‑to‑value and increase product utilization.
Stand up interim “ops hacks” (process/workflow/partner solutions) to bridge product gaps; define exit criteria and handoffs to permanent product fixes.
Lead cross‑functional initiatives with Product, Engineering, Sales, CS, and Marketing to unblock friction, standardize handoffs, and raise service quality.
Planning, Budget & Resource Management: Forecast capacity (people, process, technology) to meet demand; allocate resources and set priorities across simultaneous initiatives.
Customer & Product Voice: Operate as the Voice of the Customer to synthesize feedback, usage data, and qualitative insights into clear requirements and prioritization recommendations for Product/Engineering.
Maintain a forward view on AI and revenue‑tech trends to inform operational readiness and product roadmap trade‑offs.
Measurement & Decision Support: Define and maintain dashboards for TTV, activation, NPS/CSAT, SLA attainment, backlog burn‑down, cost per customer, and operational throughput.
Be self‑sufficient with data (comfortable querying data or partnering with analysts) to run ad‑hoc analyses and convert findings into actions.
Drive Decisions with Data: Pull your own SQL for ad hoc analysis, build capacity and operating models, and convert insights into actions that improve user adoption and shorten time-to-value.
Vendor, Tooling & Risk: Select, negotiate, and manage vendors and tools that support onboarding, support, analytics, and knowledge management; ensure SLAs and cost efficiency.
Partner with internal teams on compliance, data handling, and business continuity controls across operations.