Builder Finance Loan Support Representative

F.N.B. Corporation•Fuquay-Varina, NC

23h•Onsite

About The Position

Builder Finance Loan Support Representative Overview This position supports the Builder Finance Group by executing and managing daily loan transactions. Responsibilities include processing loan advances, payments, payoffs, fees, collateral releases, and conducting research as needed. The incumbent will serve as a key point of contact for internal departments and external attorney offices, ensuring timely and accurate responses to inquiries and requests for information. Position Overview: This position is primarily responsible for performing various duties to support the servicing functions of builder finance loans, coordinating work within the department and with other departments and reporting pertinent information to the immediate supervisor. The incumbent is responsible for responding to inquiries or requests for information and maintaining the security of the department and account information.

Requirements

Strong attention to detail and organizational skills.
Ability to work independently and manage multiple priorities.
Excellent written and verbal communication skills.
Commitment to maintaining data integrity and confidentiality.
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Detail-oriented
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
Knowledge of loan documentation policies and related government regulations
Ability to make sound judgment to identify exception items
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 3

Nice To Haves

Familiarity with loan documentation and financial systems preferred.
Prior experience in banking, finance, or loan operations is a plus.

Responsibilities

Process daily loan transactions including advances, payments, payoffs, and fee assessments.
Manage the release of collateral in accordance with established procedures.
Conduct research to resolve transaction discrepancies and respond to inquiries.
Maintain strict confidentiality and security of departmental and account information.
Ensure compliance with regulatory standards and internal policies.
Communicate effectively with internal teams and external legal representatives.
Support audit and reporting functions as needed.
Ensures loan documentation accurately reflects instructions outlined in credit approval and is measured against established volume levels, reviews request for compliance with Bank policy and procedure and advises Lenders or Underwriters of deficiencies.
Executes all aspects of loan servicing, such as but not limited to, remittance and reporting, posts payments for participated loans and builder finance loans, maintains SWAP loans base on established procedures and defines timelines with all functions meeting compliance requirements, timely recording of financial entries and customer satisfaction.
Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to ensure smooth and efficient flow of information.
Writes job procedures for assigned duties for final approval by immediate supervisor.
Provides operational, administrative and/or technical guidance and support to internal customers as appropriate.
Conducts advanced research on loan accounts as requested by field personnel and management.
Ensures quality customer service to internal customers and attorney offices.
Responds to inquiries or requests from customers and other company personnel within given time frames and within established policy.
Processes document requests from various service providers.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule.
Compiles information as necessary or as directed and provides data to appropriate company personnel.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.