Builder Account Representative

Canyon Creek Cabinet Company•Monroe, WA

1d•$60,000•Hybrid

About The Position

Our Builder Account Representatives play a key role in developing and maintaining strong relationships with our custom, private, and production builder customers. These can include account buyers, superintendents, and design teams. This position requires a solid understanding of project requirements, the ability to use 2020 Design, delivery of accurate estimates, and the capacity to manage multiple customer accounts simultaneously. The BAR ensures that project timelines, expectations, and deliverables stay on track by working closely with multiple internal teams at Canyon Creek. Success in this role is measured by the timely, precise, and high-quality execution of customer projects, as well as the ability to support long-term customer satisfaction and repeat business.

Requirements

Skilled in Salesforce CRM (or similar) for account management, reporting, and forecasting.
Proficient in 2020 Design and Microsoft Office.
Strong understanding of the residential construction process, from design through installation.
Bachelor’s degree in business administration or related field preferred (not required).
3+ years of sales/account management experience, ideally in cabinetry, building products, or residential construction materials.
Proven track record managing customer relationships and driving repeat business.
Experience conducting field/jobsite measurements.

Responsibilities

Drive repeat business with assigned custom, private, and production builders.
Serve as the primary liaison for buyers, superintendents, and builder design teams, delivering consistent communication and support.
Manage the full sales cycle—from prospecting and account development to order placement and post-sale support.
Prepare bid proposals, estimates, contracts, and sales documentation to support project requirements.
Onboard new builder accounts, ensuring a smooth transition and continued success.
Address and resolve customer inquiries, order issues, and design changes promptly.
Leverage Salesforce CRM to manage accounts, track opportunities, forecast sales, and maintain accurate client records.
Partner with internal teams (design, operations, customer service, logistics, and production) to deliver cabinetry solutions that meet builder specifications and timelines.
Ensure smooth workflow and clear communication across departments, from design through fulfillment and jobsite delivery.
Act as a central liaison to quickly resolve issues and ensure seamless execution of customer projects.
Perform jobsite measures to ensure cabinetry installations meet specifications.
Work safely and effectively on active construction sites.
Create and modify designs in 2020 design software as needed for customer project proposals.
Collaborate with sales management and marketing to maintain professional, standardized bid and sales presentations.