Buffet Supervisor

Monarch Casino Resort & Spa Black Hawk • Black Hawk, CO

112d • $56,500

About The Position

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and one of the country's top spas. The Monarch Casino Resort Spa is looking for a passionate Buffet Restaurant Supervisor to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members.

Requirements

• Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
• Problem Solving, Quality Control and Priority Assessment skills.
• Conflict management skills to recognize and resolve problems appropriately.
• Information Gathering skills to identify and utilize internal and external sources.
• Sales Techniques and Guest Influence understanding.
• Ability to understand measurements of liquid and weight and temperatures.
• Ability to work in a high volume, sometimes loud and ever-changing environment.
• Basic to intermediate computer knowledge.
• Excellent guest service and communication skills.
• Ability to speak and write English.
• Ability to communicate information clearly.
• Ability to read and understand written information and instructions.
• Must be able to stand for the duration of the shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25lbs and occasionally up to 45lbs.
• Ability to work all shifts including weekends and holidays when needed.
• Successfully pass a pre-employment criminal background check and drug screen.

Responsibilities

• Ensure the highest level of guest services and satisfaction by serving internal and external guests in a professional, accurate, and timely manner.
• Interview, discipline, develop/training and schedule staff.
• Lead team member shift meetings.
• Monitor and supervise shift activities, including opening and closing duties.
• Interact with guests to resolve any guest issues.
• Work with other supervisors to facilitate a pleasurable dining experience for guests.
• Fill in for line staff when required.
• Demonstrate proactive leadership skills.
• Communicate well with guests and team members in a team environment.
• Facilitate repeat business through pleasurable dining experiences.

Benefits

• Paid Time Off.
• 6 Observed Holidays and Holiday Pay.
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match.
• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks.
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week.
• 80% Subsidized Bus Transportation Options.
• Free Covered Parking.
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year).
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions.
• Career Development and Advancement Programs.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Team Member Hotel, Retail, and Spa Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees