Buffet Host/Hostess

Meskwaki Bingo Casino Hotel • Columbia Township, IA

4d

About The Position

Welcomes guests, seats them at tables, and help ensure quality service.

Requirements

• Must be at least 16 years of age.
• Previous host/hostess experience preferred.
• Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
• Must be able to effectively communicate, both written and verbal, with other members of the staff and guests.
• Must have good reading, writing, and math skills.
• Must be able to count money and make change correctly.
• Basic computer or point of sale system skills required.
• Must be able to read and understand written policies, procedures, etc.
• Must possess normal hearing and vision abilities.
• Must be reliable, courteous and friendly and be able to work directly with the general public.
• Must be flexible with shift and days off.
• Must be able to handle busy and stressful situations.
• Must be able to meet all non-supervisory training and education requirements.

Responsibilities

• Put forth a good first and last impression and welcome customers with a warm friendly smile and sincere greeting. Make every effort to insure absolute customer satisfaction.
• Adhere to Host/ess Service Standards.
• Maintain proper information on dining room menu board. Assume responsibility for knowledge of daily specials and ala carte menu.
• Answer the phone in a professional manner, takes and/or relays messages.
• Answer customer questions concerning F&B venues, casino promotions, etc.
• Respond to customer complaints in a professional manner. Notify shift supervisor of any/all complaints.
• Report to shift supervisor immediately any customer that appears intoxicated.
• Report 100% of tips retained per departmental policy.
• Display flexibility needed to meet dining room work schedule demands.
• Assume responsibility for knowledge of all memos & other information issued by the Company and F&B Department.
• Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• Comply with all departmental safety regulations using safety equipment as required.
• Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with the F&B Department Alcoholic Beverages Policies and Procedures.
• Assume responsibility for knowledge of all information in restaurant's Memo Book.
• Attend all required meetings and training sessions.
• Assist wait staff as needed.
• Contribute to completion of shift side work tasks.
• Perform other job related duties as assigned.
• Maintain confidentiality.

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees