Buffet Busser Part-Time $14-$21/hr.

Mille Lacs Corporate Ventures•Hinckley, MN

1d•$14 - $21•Onsite

About The Position

This position is responsible for handling Guest check transactions, food running, bussing, and host interactions in a prompt and courteous manner, adhering to Grand Casino’s service and cash handling standards. As a Food and Beverage Ambassador, the role involves direct interaction with Guests to ensure a positive experience. The company fosters a culture of passion and customer focus, guided by values of Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty, and operates on a foundation of Servant Leadership, emphasizing empowerment, decision-making, and associate development.

Requirements

Previous cash handling experience.
Must be able to secure license from Gaming Regulatory Authority (GRA).
Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

Receive payment from Guests in a prompt and courteous manner when applicable.
Adhere to established cash control policies and procedures of Grand Casino.
Advise Guest of waiting time and areas of the Venue.
Prepare orders in a timely manner and complete them with garnish and accompaniments.
Answer Guest questions and directs concerns to appropriate management.
Address Guest complaints and resolve them quickly and courteously.
Seat Guests according to the established procedures of the venue.
Deliver excellent Guest Service in an upbeat, friendly manner.
Encourage mutual respect, dignity, and integrity with all Associates, by always setting positive examples.
Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
Always maintain a clean and sanitary dining area in full accordance with state health regulations.
Maintain stock of all necessary items.
Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
Answer telephones and make reservations, if required.
Communicate with Guests including wait times, verifying reservations and general information about the venue.
Responsible for seating Guests according to established rotation procedures, be able to operate Host seating computer system, distribute menus, and explain the food items.
Thanks, and offers closing remarks to Guest as they leave the venue.
Address any Guest complaints to resolve them quickly and courteously in accordance with department standards.
Assist in maintaining standards of health, safety, and sanitation.
Able to demonstrate ability to read floorplans and seat guests accordingly.
Clean and sanitize tables and dining room upon Guest departure.
Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
Other duties as assigned that are related to this role.