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Black Pearl is a tea drinks selling company based in New York, with multiple bubble tea store locations on the East Coast. We are currently seeking a Store Manager for our Norwalk, CT location at The Sono Collection mall. The Store Manager will play a crucial role in leading the team to ensure the efficient and profitable operation of the store. This position is responsible for managing day-to-day operations, maintaining high store standards, and fostering a positive environment that provides fast, efficient, and friendly service to our customers. The Store Manager will create the store's tone and personality by advocating for training, customer service, product knowledge, and safe work practices, while demonstrating a commitment to our principles and rules. The Store Manager will develop and execute sales and profit plans aligned with budgetary goals, ensuring accountability for the store's profitability by growing sales and controlling costs. This includes managing inventory levels, labor, supplies, and expenses. The Store Manager will utilize financial reporting tools to maintain oversight of the store's performance and ensure proper team member coverage and scheduling according to business needs. Additionally, the Store Manager will oversee cash and media management functions, maintain loss prevention standards, and ensure the store is clean and well-merchandised according to visual presentation plans. In terms of product management, the Store Manager will ensure that all company drink recipes and procedures are followed, maintaining the highest quality and consistency. They will also educate team members on our products and services, ensuring they understand the various types of tea and food offerings. Ongoing training and development of team members will be a key responsibility, fostering a work environment where team input is encouraged and valued. The Store Manager will coach and counsel team members for improved performance, establishing specific performance objectives and measuring their progress regularly.
