Brokers Manager

CVS Health • Hammond, LA

4d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Role Description: Core Responsibilities: Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity. Train engaged and developing agents on the organization’s value proposition; Agents should be proficient at differentiating value-based care versus traditional primary care models. Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities. Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners. Quickly identify the Medicare Advantage sales leaders for each carrier in the counties clinical centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season. Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership. Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both the carrier and the agent. Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers. Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare. Be a leader of our regional outreach teams in other capacities as needed, for example, training, CRM optimization, and special projects. Train Patient Relations Managers (PRMs) and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable IA's to foster mutual growth in the catchment areas of health centers. Other duties as assigned

Requirements

• Post secondary /high school education or specialized training, i.e., technical/vocational programs; bachelor’s degree required, MBA preferred.
• 5-7 years of prior relevant experience of sales and account management experience required; experience in operating independently, managing regional travel and multiple priorities; previous broker management experience preferred, but not required
• Experience working on a multidisciplinary team preferred
• Bilingual Spanish preferred, but not required
• Knowledge of and related experience with Medicare & Medicaid preferred
• Local managed care knowledge and relationships preferred, but not required
• Major account management experience preferred
• Ability to travel >50% at various times of the year; ability to also engage in regular evening events and activities
• A problem-solving orientation and a flexible and positive attitude
• Unique ability to neutralize, adapt and overcome external relationship issues for positive outcomes
• Outstanding networking and relationship management skills
• Strong communication and public speaking skills
• Proven history of developing partners and/or relationships leading to business growth
• Incredible level of organization and reliability in a matrix environment
• Microsoft Office (Excel) and CRM (Salesforce) familiarity

Responsibilities

• Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity.
• Train engaged and developing agents on the organization’s value proposition; Agents should be proficient at differentiating value-based care versus traditional primary care models.
• Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities.
• Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners.
• Quickly identify the Medicare Advantage sales leaders for each carrier in the counties clinical centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season.
• Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership.
• Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both the carrier and the agent. Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers.
• Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare.
• Be a leader of our regional outreach teams in other capacities as needed, for example, training, CRM optimization, and special projects.
• Train Patient Relations Managers (PRMs) and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable IA's to foster mutual growth in the catchment areas of health centers.
• Other duties as assigned

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees