Brokerage Tracking Representative

Covenant Logistics•Chattanooga, TN

2d•$17 - $19

About The Position

The Tracking Representative is responsible for tracking carriers’ progress on Solutions customer shipments. The role will manage shipment pick ups, deliveries, and loads in transit while identifying and resolving issues

Requirements

Fast-paced and able to multitask in a high-pressure environment.
Ability to take verbal/written instruction and execute with confidence.
Skilled in negotiation strategy.
Ability to work as a team or independently.
Skilled in Microsoft Office Suite.
Ability to manage time effectively and efficiently.
Strong organizational skills and ability to focus on multiple projects at once
High School diploma or equivalent required.

Nice To Haves

Higher education preferred
Previous customer service experience preferred.

Responsibilities

Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
Disseminate relevant and accurate tracking updates to internal team members.
Continuous maintenance of internal and external platforms with updated shipment details as required.
Communicate with drivers and carriers' load requirements and details to ensure a successful lifecycle from dispatch to delivery with little to no issues.
Field any and all inquiries from customers and/or carriers regarding the status of a specific shipment.
Gather driver information and perform check calls as needed (i.e Dispatch, pick up/arrival, pickup/depart, in-transit, cosignee/arrival, cosigness/depart).
Update tracking information in shipments.

Benefits

Competitive Compensation
Pay Range: $17.00-$19.33
Pay Grade: 5
401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Time to Recharge
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture-Driven Perks
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members