Brokerage Process Support Specialist (Remote)
About The Position
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Key Responsibilities Process Support & Analysis Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities. Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis. Support the BPI Supervisor in building “as‑is” and “to‑be” process maps. Technology & System Implementation Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools. Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking. Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout. Data Analytics & Reporting Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy. Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives. Provide daily/weekly reporting updates as assigned. Documentation & Training Support Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation. Support change management activities, including communication drafts and training coordination. Assist with updating project trackers, documentation repositories, and shared libraries. General Support & Task Execution Complete assigned tasks from the BPI Supervisor on time and with high quality. Help coordinate project activities, follow-ups, and cross-functional meetings. Provide administrative and technical support across improvement initiatives as needed.
Requirements
- Experience: 1–3+ years in business operations, process support, data analysis, or a related role.
- Technology Skills: Proficiency in Microsoft Excel (pivot tables, lookup formulas, data transformation, etc.).
- Analytical Skills: Ability to work with data, identify patterns, validate accuracy, and summarize findings.
- Process Skills: Exposure to process mapping or Lean methodologies is a plus.
- Communication: Strong documentation and communication skills; able to produce clear, concise materials.
- Work Style: Organized, detail-oriented, proactive, and adaptable to shifting priorities.
Nice To Haves
- Familiarity with automation or workflow tools (Power Automate, system configuration, or similar) preferred.
- Experience with CargoWise is strongly preferred.
- Process Skills: Exposure to process mapping or Lean methodologies is a plus.
Responsibilities
- Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities.
- Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis.
- Support the BPI Supervisor in building “as‑is” and “to‑be” process maps.
- Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools.
- Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking.
- Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout.
- Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy.
- Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives.
- Provide daily/weekly reporting updates as assigned.
- Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation.
- Support change management activities, including communication drafts and training coordination.
- Assist with updating project trackers, documentation repositories, and shared libraries.
- Complete assigned tasks from the BPI Supervisor on time and with high quality.
- Help coordinate project activities, follow-ups, and cross-functional meetings.
- Provide administrative and technical support across improvement initiatives as needed.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
