Brokerage Agent, Imports

Expeditors•Laredo, TX

21h

About The Position

Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers.

Requirements

Degree (preferred): Bachelor's degree in Import/Export, International Trade or equivalent.
Experience in US Customs Brokerage (preferred)
Hands-on knowledge of Customs clearance functions.
Ability to complete work within standard procedures, guidelines and office policies.
Commitment to Exemplify our culture at all times.
Customer Satisfaction oriented.
Attention to detail oriented.
Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
Able to develop and maintain a professional relationship with clients, service providers and employees.
Self-driven personality.
Strong organizational and time management skills.
Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
Flexible schedule.
English and Spanish fluency.

Responsibilities

Proactively monitor key metrics to achieve expected results.
Complete required training hours and mandatory trainings.
Ensure timely completion of certifications (CICS, Billing, DG imports).
Actively participate in scheduled 1:1s and EPEs.
Perform consistently at the highest level, according to District Excellence standards.
Ensure timely data execution (DXR to LOG, LOG to ENF, LOG to ESP, INV, ENF to ESP, UCE to AME, AUE to AUA, EDE to EDA).
Maintain trade compliance (ESP, CENSUS, In-bond transactions).
Communicate with carriers and interested parties.
Exemplify and teach company culture, mission, and goals.
Follow Code of Business Conduct and Critical Success Factors.
Comply with company and local policies, procedures, and processes.
Monitor quantitative and qualitative performance.
Contribute to building healthy cross-functional relationships and team spirit.
Communicate training, support, or tool needs to leadership.
Escalate issues or concerns.
Prepare and execute personal development plan and goals.
Provide courteous and professional communication with customers and coworkers.
Notify customers of potential delays.
Respond to internal and external customer requests with reliable information.
Monitor and work on priorities.
Understand and follow Border Brokerage Operational Process Standards.
Maintain compliance with Customs entries, In-bonds, and FTZ admissions.
Ensure customer expectations are complied with and documented on SOPs.
Work with Team Lead and Supervisor to keep SOPs updated.
Participate in product trainings and stay current with regulations.
Ensure files are logged correctly and timely with proper codes, trace types, and events.
Address exceptions and shipment holds (UCEs, EDEs, IAEs, AUEs, etc.).
Escalate inconsistencies or concerns with customer instructions and regulations.
Properly use Expeditor systems and tools (EXPO Customs, CHB Workboard, GCI tool, CFIT, E.doc/Lyft, Raft, VR, ETC.).
Report system failures to Team Lead and Supervisor.
Report opportunities for automation.
Participate in team, department, and branch meetings.
Ensure emails are handled timely and professionally.
Ensure customer’s legal documents are updated prior entry processing.
Contribute to operational effectiveness and comply with District Excellence metrics.
Report unsafe conditions, incidents, or accidents to the Branch’s Health and Safety representative.
Understand and follow credit policy.
Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
Understand accounting processes and reports and its impact.
Monitor and constantly work on preventing monetary losses.