Brokerage Agent, Imports

Expeditors•Laredo, TX

About The Position

Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers.

Requirements

Degree (preferred): Bachelor's degree in Import/Export, International Trade or equivalent.
Experience in US Customs Brokerage (preferred).
Hands-on knowledge of Customs clearance functions.
Ability to complete work within standard procedures, guidelines and office policies.
Commitment to Exemplify our culture at all times.
Customer Satisfaction oriented.
Attention to detail oriented.
Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
Able to develop and maintain a professional relationship with clients, service providers and employees.
Self-driven personality.
Strong organizational and time management skills.
Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
Flexible schedule.
English and Spanish fluency.

Responsibilities

Proactively monitor key metrics to achieve expected results.
Complete required training hours and mandatory trainings.
Ensure timely completion of certifications for new employees.
Employee development ownership, participating in scheduled meetings.
Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).
Ensure timely data execution.
Maintain trade compliance.
Monitor and ensure timely events on In-bond transactions.
Exemplify and Teach Our Culture, Mission and Goals.
Follow Code of Business Conduct and Critical Success Factors.
Comply with company and local policies and procedures.
Contribute to building healthy cross-functional relationships.
Proactively communicate training, support, or tool needs.
Prepare, follow-up and execute on your personal development plan and goals.
Courteous and professional communication with customers and coworkers.
Timely notification to customers of potential delays.
Timely and accurately respond to all internal and external customer requests.
Understand and follow Border Brokerage Operational Process Standards.
Comply with company controls, policies, procedures and processes.
Maintain highest compliance level on Customs entries, In-bonds and FTZ admissions.
Understand and make sure Customer expectations are complied with and properly documented on Customer SOPs.
Participate in all offered product trainings and stay current with developments and changes in regulations.
Make sure that files are logged correctly and timely with proper codes, trace types and events.
Timely address all exceptions and shipment holds (UCEs, EDEs, IAEs, AUEs, etc.).
Escalate to Team Lead and Supervisor, any inconsistencies or concerns with customer instructions and regulations.
Proper use of all Expeditor systems and tools, including but not limited to EXPO Customs, CHB Workboard, GCI tool, CFIT, E.doc/Lyft, Raft, VR, ETC.
Immediately report any tools or systems failures to Team Lead and Supervisor.
Proactively report any opportunities for automation to help improve compliance and productivity.
Participate in team, department and branch meetings.
Ensure that all emails are handled timely and professionally.
Ensure that all customer’s legal documents are updated prior entry processing.
Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.
Escalate issues to Lead, Supervisor or Management as needed.
Immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace, as well as any incident or accident.
Understand and follow credit policy 100% of the time.
Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
Understand all accounting processes and reports and its impact.
Monitor and constantly work on preventing monetary losses.