Brokerage Account Manager

Venture•Indianapolis, IN

About The Position

POSITION SUMMARY The Account Manager is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations. Account Managers are also responsible for soliciting potential business and new business from active customers. ESSENTIAL JOB FUNCTIONS FOR THIS POSITION: Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences. Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations. Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance. Proactively identify potential service failures and work with Operations to remedy issues. Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise. Solicit potential business and new business from active customers through weekly emails and phone calls. Enter activity logs in SalesForce for all customer solicitations and sales. Enter data into the TMW system accurately and completely. Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations. Regular and predictable attendance. OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE: Update customer websites with shipment information. Mange carrier scorecards and determine if carrier is qualified to move freight. Obtain and set pickup and delivery appointments when applicable. Additional duties as assigned. Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our customers.

Requirements

High School Diploma or equivalent
2+ years of Customer-Facing experience
Ability to work and communicate effectively with others promoting to promote a team environment.
Support your coworkers.
Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
Thrive in a fast paced, high volume work environment.
Possess the ability to accept constructive criticism from both external and internal sources.
Learn from mistakes in an effort to improve your professional skills.
Possess basic computer skills.

Nice To Haves

Bachelor’s Degree or relevant experience
Knowledge of Microsoft Office programs such as Word and Excel is desirable.

Responsibilities

Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance.
Proactively identify potential service failures and work with Operations to remedy issues.
Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
Solicit potential business and new business from active customers through weekly emails and phone calls.
Enter activity logs in SalesForce for all customer solicitations and sales.
Enter data into the TMW system accurately and completely.
Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
Regular and predictable attendance.
Update customer websites with shipment information.
Mange carrier scorecards and determine if carrier is qualified to move freight.
Obtain and set pickup and delivery appointments when applicable.
Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our customers.
Additional duties as assigned.