Broker Support Specialist

ResiCentral

92d

About The Position

ResiCentral is hiring a Broker Support Specialist to guide brokers through the loan process—from conditional approval to funding—while delivering top-tier service and support. The position requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is ready to make an impact. You will be responsible for assisting clients during the origination lifecycle of a loan, ensuring they meet outstanding conditions, underwriting conditions, and compliance needs while providing excellent customer service.

Requirements

• Three years or more experience in mortgage operations or a mortgage support function
• Preferred Wholesale mortgage experience with Encompass
• Must be able to type 35 wpm, operate a 10-key calculator and be familiar with on-line data operations
• Must have ability to diplomatically handle difficult situations and manage priorities daily
• Strong written/verbal communication skills. Willingness to make calls to clients
• Unwavering attention to detail
• Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.

Responsibilities

• Be a subject matter expert on all loan products offered by the company and the underwriting requirements for each loan product.
• Maintain constant communication regarding condition status, file movement and current turn times.
• Ability to answer general questions regarding pricing and points & fees compliance fails.
• Have a thorough understanding of the processes required to successfully move a loan from conditional approval to funding.
• Monitor a pipeline of active loans submitted by clients. Manage target closing dates and expiring locks.
• Review conditional approval upon issuance from Underwriting and work with client to understand and upload underwriting conditions on suspended or approved loans.
• Act as the liaison between sales and operations for all client needs.
• Assist with other support teams when back up is needed.
• Perform weekly pipeline calls with sales and clients.
• Review daily reports to monitor and address lock expirations.
• Assist new brokers, new loan officers, new processors and new AEs learning the systems.
• Basic restructuring of loans and product changes, assisting clients with the COC process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED