Broker Success Associate

Attune•New York, NY

21h•Remote

About The Position

At Attune, we're changing small business insurance in a big way. Small business owners need insurance to protect their businesses, but when it comes time to get a policy, they’re bogged down by hundreds of questions, lots of paperwork, and a seemingly never-ending timeline stretching for weeks or months. We are changing all that. By using data and technology expertise to understand risk, automating legacy processes, and creating a better user experience for brokers, we’re able to provide policies that are more applicable and more transparent in just minutes. Simply put, we’re pushing insurance into the future, focusing on accuracy, speed, and ease. Our mission and our team are growing. In staying true to our values, we’ve earned our spot on many workplace award lists. Attune is dedicated to creating a diverse team of curious, focused, and motivated people who are excited about changing the future of an entire industry. Position Overview: We seek a dedicated and driven Broker Success Associate to deliver a new, world-class business insurance experience for our customers. The ideal candidate is a self-starter with customer service or insurance experience, passionate about helping people and solving problems. You will be the voice of Attune, interacting with brokers and agents who rely on us to make their businesses more effective and competitive, ultimately creating a fantastic experience for their small business customers.

Requirements

A mix of combined education and/or work experience that has prepared you for this role
You have worked in a fast-paced customer-focused role
You are process-driven and rely on data and analytics to evaluate success and make improvements
You have excellent written and oral communication skills
You are a highly organized person with excellent attention to detail

Nice To Haves

1+ years of insurance experience is a plus, but we are happy to teach you
A P&C license or CPCU designation is a plus, but not essential

Responsibilities

Provide support over email, phone and chat to brokers and policyholders and stay constantly focused on creating the best experience for the customer.
Look for innovative approaches to solving customer problems
Help brokers navigate our online experience and facilitate the quoting, binding, and endorsement processes
Become an expert on Attune and our insurance products
Collaborate cross-functionally with teams such as marketing or product & engineering to carry through important broker feedback to drive improvements to our customer experience