Broker Sales Support Specialist I

Centene

10d•$19 - $33

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: This position supports Ambetter Brokers and the Sales team with commission & contracting related questions, which are not limited to, more in-depth research of the issues, which requires strong communication skills to accurately relay the findings back. Collaborating with their leadership team, and other internal teams, including the Sales team, on member related issues that are identified by the Ambetter Brokers and initially reported to the Broker & Sales Support team, ensuring initial research is completed and documented, following up until a resolution is obtained. Partnering with the Sales team to make outreaches to their brokers, in an attempt to secure and retain membership, to ensure organizational goals are met. Handles provider issues that brokers call or email in about. Determine if the issue needs to be escalated to the Provider Management team and Health Plan contacts. Empowered to collaborate with the Provider Management Team and Health Plan to resolve the issue. Research commission issues in determining if a Broker should be paid commissions. If the commission issue is not complex, the Specialist is authorized to have the correction made Responsible for the Broker to be paid or not paid based on their evaluation. Performs other duties as assigned. Complies with all policies and standards.

Requirements

High School Diploma / GED.
1+ year of customer service or health insurance industry experience.
Department of Insurance Life/Health License is required, or ability to obtain license within 120-days of being hired.

Responsibilities

Supports Ambetter Brokers and the Sales team with commission & contracting related questions
Collaborating with their leadership team, and other internal teams, including the Sales team, on member related issues that are identified by the Ambetter Brokers and initially reported to the Broker & Sales Support team, ensuring initial research is completed and documented, following up until a resolution is obtained.
Partnering with the Sales team to make outreaches to their brokers, in an attempt to secure and retain membership, to ensure organizational goals are met.
Handles provider issues that brokers call or email in about.
Determine if the issue needs to be escalated to the Provider Management team and Health Plan contacts.
Empowered to collaborate with the Provider Management Team and Health Plan to resolve the issue.
Research commission issues in determining if a Broker should be paid commissions.
Performs other duties as assigned.
Complies with all policies and standards.