Broker Relations Manager, Atlanta

VillageMD

288d • Remote

About The Position

At VillageMD, we're looking for a Broker Relation Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results. We're creating care that's more accessible, effective, and efficient. With solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning. The Broker Relations Manager is an integral part of the Growth Team at VillageMD. They will work across a range of departments within the organization to develop the managed care growth programs so that they are aligned to the organization's strategic vision. They are a key source of information to the clinical and outreach teams regarding insurance and eligibility. They play a key role during Annual Election Period, helping prepare the company and the field teams. This role will identify and build relations with qualified and engaged agents, while supporting the success of their activities within your market.

Requirements

• Bachelor's Degree or equivalent experience
• 2-4 years' experience working with Medicare, Medicaid and Medicare Advantage plans preferred, or previous network, sales, broker, agent, or payor relations
• Experience developing and relationships with insurance payers and Field Marketing Organizations preferred
• Proficient PC and Microsoft Office skills
• Strong interpersonal, organizational, and time management skills
• Willing to work weekends and nights when needed for events
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Highest degree of honesty and fairness

Nice To Haves

• Community health experience preferred
• Sales background preferred, but not required
• Fluency in Spanish to serve patients in the communities we operate in (where necessary)

Responsibilities

• Manage a portfolio of strategic broker relationships in the market to tie to company's volume growth
• Serve as the main point of contact for the Clinical and Outreach teams when they have questions or need assistance with helping patients with navigating health care coverage, clinical quality concerns, or any other issue that could prevent patients from getting quality compassionate care.
• Establish and manage relationships with brokers, health plans and community influencers who have relationships with individuals on Medicare
• Train brokers on the VillageMD Engagement Program value proposition, policies, procedures, processes, and updates to new and existing partner agents within market; identify and provide training to partner agents
• Engage in educational interventions with agents to support collaborative relationships with grassroots and clinic related activities with VillageMD's Community Outreach teams
• Identify agents aligned with our mission who understand our patient demographics and communities
• Communicate VillageMD's policies, procedures, processes, and updates to new and existing partner agents within market; identify and provide training to partner agents
• Collaborate with regional internal growth partners in accomplishing targets by networking and coordinating events with Agents, Community Outreach Team, and Payor leadership
• Successfully coordinate, communicate, and resolve complaints and grievances involving broker activity
• Communicate, network, and partner with local insurance plan leaders on collaborative activities that mutually benefit the growth of VillageMD, payors and the agents
• Function as a liaison between brokers and internal operations
• Train and educate practice staff and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable partner agents to foster mutual growth in the catchment areas of VillageMD
• Conduct semi-annual broker meetings as a forum to inform and receive feedback from brokers
• Assist the Director or SD to create and implement payor market plans to meet growth and market goals
• Evaluate, strategize, and develop professional FMO, General Agency, and Payor presentations
• Maintain current knowledge of Medicare, Medicaid, and health economic trends in order discuss and provide input to prospective partners
• Assist the Director or SD to develop and execute a training program that includes at minimum all required yearly training as well as ongoing training for agent partners
• Provide market reports and analysis of results to appropriate management and leadership
• Ensure compliance with State and Federal laws, rules, regulations, and applicable contracts
• Lead reoccurring payer partner meetings: Participate in all other assigned and relevant teams and committees
• Engage and communicate effectively and frequently through various means to build relationships and motivate agents
• Work closely with the Community Outreach teams to build and maintain relationships and steady referral base from insurance agents, insurance payers and field marketing organizations

Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages
• 401k savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree