Broker Market Leader

AIG • Atlanta, GA

2d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Broker Market Leader to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Reporting to the Broker & Market Executive, the Broker & Market Leader (BML) is primarily responsible for directly managing the relationship with one of our top retail brokers, as well as, overseeing broker and client relationships of one of our 8 national sub-markets (Atlantic, NY Metro, SE, SC, Heartland, Chicago Metro & Great Lakes, Northwest and Mountain West) in alignment with Retail Distribution’s national strategy to drive engagement, insights and plans that yield outpaced growth. This leader will directly manage the Broker Directors in their assigned sub-market to provide clarity on broker engagement strategies and partner closely with other Retail Broker & Market Executives and Leaders across the country to ensure consistency in national execution. The BML is also responsible for management and oversight of their national team of Broker Directors who work on their assigned national broker.

Requirements

• Possess strong business acumen, process, project management and data orientation, and be able to professionally and tactfully manage sensitive and confidential information.
• Possess relevant technical grounding and ability to understand and articulate product strategies and differentiators.
• 10+ years’ experience in broker and/or carrier relationship management, underwriting or commercial insurance broking.
• 10+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Demonstrated ability to successfully attract, retain, and develop talent via a culture of real-time performance feedback, with ability to build both technical and leadership skills.
• Demonstrate adaptability, actively leaning into AIG’s learn-it-all culture.
• Strong written and verbal communication skills are required to communicate directly with senior leadership within AIG and the dedicated broker relationships.
• Mobility Travel to U.S. locations (~50%).

Nice To Haves

• Broad market knowledge and contacts in various lines of business or industry specializations is preferred.

Responsibilities

• Serve as a key member of the Distribution Leadership Team and regularly collaborate with other Broker & Market Executives and Leaders to develop and manage broker performance plans (in close coordination with the Head of Distribution and Field Operations, North America, Head of Retail Distribution, North America, the Executive Leadership Team).
• Champion our national broker ownership model and ensure all Broker Directors are defining engagement strategies, setting expectations and consistently measuring results.
• Maintain working knowledge of financial and performance metrics for your assigned national broker and subsequent broking partners within your market, ensuring we deliver data-driven insights to drive accountability and growth.
• Apply and manage a comprehensive and iterative KPI framework for broker performance scorecards to help diagnose broker relationship health and implement data-driven decisions to drive improvement in partnership with Distribution Analytics.
• Use this information to develop and implement a strategic plan with your national broker.
• Implement and manage the success of our Retail Distribution key priorities to include talent management, the Target Account Program, Stakeholder engagement and communication, broker agreements and market management.
• Assist in the negotiation and design of non-standard broker compensation agreements for your national broker.
• Travel regularly to broker offices nationally and establish proper internal and external cadence to ensure results are reviewed and strategies or targets are adjusted as needed.
• Empower the Broker Directors in your sub-market to establish a comprehensive grasp of the portfolio, opportunities and target accounts with assigned brokers.
• Drive alignment between Distribution and relevant product teams to ensure we provide differentiated values to broker & clients and drive growth with their assigned National Broker and the Top 5+ in their sub-market.
• Collaborate with Wholesale / Alternative Channels and Client Engagement to raise level of broker and client intensity and ensure execution of a channel, broker and client strategies that amplify growth.
• Oversee broker and market event strategies and execution to ensure engagement aligns with national strategy and achieves maximum business impact and broker satisfaction.
• Serve as the senior leader for AIG in your sub-market with oversight of key client and broker relationships in their market.
• Maintain engagement with the Top 5+ brokers in your market and serve as a point of escalation for important client or broker related issues, coordinating with the national leadership on these issues.
• Leverage AIG platforms such as 360, Salesforce and others to apply KPIs / measure success.

Benefits

• Base salary
• Eligibility for a bonus in accordance with the terms of the applicable incentive plan
• Competitive benefits
• Total Rewards Program (comprehensive benefits package focused on health, wellbeing, financial security, and professional development)
• Volunteer Time Off
• Matching Grants Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed