Customer Support, Broker Experience Associate

Spring EQ LLC•Scottsdale, AZ

3h•Hybrid

About The Position

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com. At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to Be kind and treat all people – teammates, customers, and vendors – with respect and consideration Be adaptable and embrace change Be accountable and take responsibility and deliver the effort to fully complete the task Be better and strive for continuous improvement in ourselves, our team, and the company for our customers Be part of the solution and solve problems, find the answers, and collaborate Work hard, have fun, and get things done The Broker Experience Associate will play a key role in supporting customers A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment. They will be driven, passionate and flourish in a customer service role that is exciting and dynamic.

Requirements

Associates, Bachelor degree or equivalent experience preferred
2+ years of mortgage or home lending experience required
Excellent customer service skills
Strong technical skills
High degree of patience
Excellent communication, interpersonal and organizational skills.
Self-starter mentality with the ability to solve open ended business challenges
Enthusiastically contribution to a culture of innovation and continuous improvement
The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor
We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly
Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment
Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives

Responsibilities

Handle phone calls as our broker partners call in for assistance with home equity loans
Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process
Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc
Field questions regarding the broker portal, loan status, and guidelines
Provide exceptional customer service on a high volume of broker phone calls and communications
Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
Complete various administrative tasks in a timely manner to support our sales and operations teams