Broker Dealer Operations- Submissions Processor

VOYA Financial Inc.•Hartford, CT

32d•Onsite

About The Position

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Get to Know the Opportunity: Currently have 3 openings on this team Our Submissions Team is the point of contact for Voya Financial Advisors' registered representatives and their clients regarding all forms and submission processes. Our Submissions Processors partner with our registered reps to help grow their businesses and attract and retain clients. They review submissions to ensure all forms are complete and in good order. They provide service and support to advisors and clients through incoming phone queues and electronic cases and take ownership of cases until resolution. They answer routine inquiries as well as those of a non-routine nature that require independent thinking and problem solving. They support strategic initiatives and goals of the company, while serving as subject matter experts in a large variety of topics. Please Note: This position has been designated as an office centric role and requires work to be performed on-site in our Windsor, CT or Boston, MA office.

Requirements

FINRA exams preferred.
At least 1-2 years of customer service
Knowledge of the financial industry.
Bachelor's degree or comparable experience in lieu of degree.
Provide professional, reliable and prompt services to customers, develop relationships with external and internal partners, and effectively troubleshoot, prioritize, and multi-task.
Customer focused, self-motivated and enjoy working in a busy call center and processing environment.
Work collaboratively in a team environment to solve complex situations.
Strong communication and organizational skills.
Maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times.

Responsibilities

Promptly respond to submissions-related inquiries received via inbound phone lines
Review submissions for new accounts and account updates to ensure forms are in good order
Use a variety of systems and tools to answer inquiries. Systems include, but are not limited to, Netx360, Salesforce, and Genesys.
Serve as a subject matter expert on a variety of topics including but not limited to Broker Dealer forms, account opening, account maintenance, and our processes to submit business.
Capture caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved.
Comply with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines.
Meet FINRA requirements to retain registration, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures.
Other duties as assigned.

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan - with generous company matching contributions (up to 6%)
Voya Retirement Plan - employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time - 40 hours per calendar year

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