Broker Dealer Operations Specialist, Alternative Investments

Guardian Life Insurance

2d • Hybrid

About The Position

The Broker Dealer Operations Specialist plays a central role in delivering world‑class customer and transaction servicing for alternative investment products. The role supports end‑to-end operations from onboarding through transactions, reconciliation, and servicing requests. You are A consummate professional with excellent verbal and written communication skills Self-motivated and goal-oriented Patient, empathetic, diligent, and able to work independently in a team environment You will Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing. Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health. Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach. Assist in systems testing and create training materials for field and home office teams. Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution. Work with internal teams to escalate and resolve high‑priority issues quickly. Enhance and maintain product documentation and internal resources to support platform users. Establish efficient workflow processes between Park Avenue Securities and fund administrators.

Requirements

• 2+ years of brokerage operations experience or 5+ years of related work experience (preferred).
• Experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds.
• Strong working knowledge of subscription, redemption, conversion, and transfer processing.
• Clear understanding of Alternative Investment products and process solutions in brokerage and advisory retail accounts.
• Experience with Alternative Investment platforms such as iCapital and custodial systems such as Pershing.
• Experience in the managed account space, specifically Envestnet and/or Orion.
• Detail‑oriented, able to work effectively with minimal supervision; strong problem‑solving skills.
• Ability to prioritize in a fast‑paced environment with multiple deadlines and processes.
• Strong verbal and written communication skills, including the ability to explain complex processes.

Nice To Haves

• FINRA Securities license (Series 7 or Series 6).
• Bachelor’s degree.

Responsibilities

• Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing.
• Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health.
• Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach.
• Assist in systems testing and create training materials for field and home office teams.
• Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution.
• Work with internal teams to escalate and resolve high‑priority issues quickly.
• Enhance and maintain product documentation and internal resources to support platform users.
• Establish efficient workflow processes between Park Avenue Securities and fund administrators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees