Broista 99th & Indian School

WEST SIDE DB LLC•Phoenix, AZ

About The Position

What success looks like To succeed as a Broista in the west valley, there are three (3) key responsibility areas. You are accountable to: Live out the west valley ways, including energetically keeping Speed, Quality, and Service in balance Know and fulfill the Broista standard Meet or exceed your role’s responsibilities, as detailed in this job description. If you commit to owning these outcomes, there’s no limit to how much you can grow with us.

Requirements

Be available to work flexible hours including weekends and holidays
Be available to work within the hourly requirements as laid out on the availability form
Work a minimum of three (3) shifts per week
Proficiently hear, read, write, and speak English
Be comfortable with cash handling and on-the-fly mental math
Meet all physical demands of the job and conditions of employment
Constant standing and walking up to ten (10) hours at a time
Occasional stooping, kneeling, and crawling
Occasional pushing, pulling, lifting, and carrying up to fifty (50) pounds
Occasional ascending or descending ladders and ramps
Frequent, continual, intermittent flexing or rotation of the wrists and spine
Constant reaching, turning, and performing precision work around the bar area
Constant talking, expressing, or exchanging ideas via verbal communication
Exposure to various sorts of lighting, including some strobe lights
Constant clarity of vision at both near and far distances
Withstanding long periods of time in extreme heat and extreme cold
Proximity to the use of cleaning chemicals
Acquire a current Arizona Food Handlers Card certification
Acquire a current Certified Food Protection Manager certification for Shift Lead positions and above
Successfully complete our onboarding training
Make drinks according to corporate standards and pass a Flow Test
Pass a background check for Assistant Manager positions and above

Responsibilities

Help deliver an incredible customer experience by providing each customer a unique "moment of special
Engage, greet, and thank every customer with a smile
Always communicate with respect and good manners
Make drinks to Dutch Bros. standards
Deliver exactly what customers order
Educate customers about our menu, products, and current specials
Help customers find exactly what they want to order
Follow Dutch Bros. appearance guidelines
Show up to work on time, ready to rock at serving customers
Maintain an excellent atmosphere and shift vibe
Keep the shop sparkling clean
Be a good teammate
Attend mandatory meetings
Adhere to all company policies and procedures, as laid out in the Mafia Manifesto and Employee Handbook
Turn to the broista standard checklist and manifesto for clarity on job role, responsibilities, and how to do things right
Stay calm during periods of high volume or unusual stress
Anticipate customer and shop needs
Bring any problems deserving attention to supervisors
Maintain a clean and orderly working environment
Regularly check Band feeds and chats to stay informed
Help us forever bless the west by consistently promoting the culture and mission of Dutch Bros. West Valley