Broadcast Support Technician

Paramount

29d • $65,000 - $84,000

About The Position

Paramount Skydance Tech is seeking a Broadcast Support Technician to provide multi-level technical support for newsroom operations and production facilities. This role delivers first-level support for broadcast and office technology, with additional on-site support for live news events and special productions as required.

Requirements

• Bachelor’s degree (BA/BS) in a related field or equivalent combination of education and 3+ years of technology or broadcast support experience
• Experience supporting clients in an enterprise environment, providing both remote and in‑person technical support
• Experience with Active Directory, Microsoft O365, and WAN/LAN networking
• Experience supporting Microsoft Windows, macOS, mobile devices (Android and iOS), virtual desktop environments (Citrix VDI), and VPN technologies
• Proficiency in troubleshooting hardware, software, workflows, and business‑related applications
• Ability to successfully pass required government background checks as needed to access government facilities.

Nice To Haves

• Strong interpersonal skills with the ability to skillfully guide users, provide support, and escalate issues as needed in a live 24/7/365 environment
• Ability to work quickly while remaining calm and focused in high‑pressure situations
• Demonstrated ability to multitask while accurately documenting issues, processes, and workflows
• Ability to collaborate within a team while also working individually when required
• Working knowledge of video production workflows, including ingest, transcoding, graphics, media formats, transfer acceleration, delivery, and playout
• Ability to lift and shift equipment weighing up to 45 lbs

Responsibilities

• Providing first-level technical support and timely issue resolution for end users
• Supporting daily newsroom and production operations across broadcast systems and tools
• Maintaining and troubleshooting client hardware and software for general office use
• Supporting audio systems, editing platforms, and post-production workflows
• Assisting with network troubleshooting and system connectivity issues
• Participating in server maintenance and support for Microsoft and Linux environments
• Providing technical support for live news events and special productions

Benefits

• Attractive compensation and comprehensive benefits packages.
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees