Broadcast Support Technician

Paramount
29d$65,000 - $84,000

About The Position

Paramount Skydance Tech is seeking a Broadcast Support Technician to provide multi-level technical support for newsroom operations and production facilities. This role delivers first-level support for broadcast and office technology, with additional on-site support for live news events and special productions as required.

Requirements

  • Bachelor’s degree (BA/BS) in a related field or equivalent combination of education and 3+ years of technology or broadcast support experience
  • Experience supporting clients in an enterprise environment, providing both remote and in‑person technical support
  • Experience with Active Directory, Microsoft O365, and WAN/LAN networking
  • Experience supporting Microsoft Windows, macOS, mobile devices (Android and iOS), virtual desktop environments (Citrix VDI), and VPN technologies
  • Proficiency in troubleshooting hardware, software, workflows, and business‑related applications
  • Ability to successfully pass required government background checks as needed to access government facilities.

Nice To Haves

  • Strong interpersonal skills with the ability to skillfully guide users, provide support, and escalate issues as needed in a live 24/7/365 environment
  • Ability to work quickly while remaining calm and focused in high‑pressure situations
  • Demonstrated ability to multitask while accurately documenting issues, processes, and workflows
  • Ability to collaborate within a team while also working individually when required
  • Working knowledge of video production workflows, including ingest, transcoding, graphics, media formats, transfer acceleration, delivery, and playout
  • Ability to lift and shift equipment weighing up to 45 lbs

Responsibilities

  • Providing first-level technical support and timely issue resolution for end users
  • Supporting daily newsroom and production operations across broadcast systems and tools
  • Maintaining and troubleshooting client hardware and software for general office use
  • Supporting audio systems, editing platforms, and post-production workflows
  • Assisting with network troubleshooting and system connectivity issues
  • Participating in server maintenance and support for Microsoft and Linux environments
  • Providing technical support for live news events and special productions

Benefits

  • Attractive compensation and comprehensive benefits packages.
  • Generous paid time off.
  • An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
  • Opportunities for both on-site and virtual engagement events.
  • Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Number of Employees

5,001-10,000 employees

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