Broadcast Infrastructure Technician
About The Position
As Broadcast Infrastructure Technician at SiriusXM, you are in a front-facing role where you provide first line technical support for SiriusXM’s Broadcast and IT Systems, Studio personnel and Remote Users. You will be a key player contributing to our 100% On-Air uptime goal by utilizing your troubleshooting skills, knowledge, and experience to support the Broadcast facility and studios of Sirius XM. Project work is an important aspect of the role, helping to improve workflows and increase our level of technology. You will be an active contributor and implementer of Sirius XM Broadcast Projects and will have the opportunity to lead projects.
Requirements
- 0-2 years of hands-on technical experience in broadcast or media content creation facility
- College degree in a technical discipline or equivalent military or industry experience.
- Knowledge of MS Office and Google Docs, Lucidchart/Visio and AutoCad
- Willingness to take initiative and to follow through on projects
- Strong communication and organizational skills
- Work independently and in a team environment
- Project professionalism in all forms of communication
- Ability to multi-task and shift priorities
- Must be able to lift and carry up to 50 lbs and be comfortable on a ladder
- Must be able to work on-site and all shifts required in a 24x7x365 broadcast and production facility (i.e., days, nights, weekends, holidays)
- This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee
- IT experience in the provisioning, supporting, and maintaining of endpoint and server hardware and software.
- Diagnose and address endpoint issues for users that are both remote and local.
- Incident ticketing and management using ServiceNow
- Configuration and support of Windows and Linux server operating systems
- Virtual infrastructure/computing support at the direction of Tier 3 staff.
- Experience in working within a data center environment
- In depth knowledge of Windows and Apple OS, including MS Office, Office 365, and Adobe Creative Cloud products.
- Understanding and troubleshooting of data network routers, switches, firewalls, and circuits using Splunk, Solarwinds, Wireshark or similar tools
- Installation, configuration, and support of varied broadcast/production software
- Digital and IP-based audio/video routing, playout and recording systems
- Installation and deployment of systems, networks, and structured cabling within a broadcast facility
- Broadcast consoles and related studio equipment fault diagnose experience.
- Familiarity with satellite downlink operations and hardware support
- Ability to diagnose, detect and isolate equipment faults by equipment log review and analysis of signal flow documentation
- Ability to read and create schematics and data flow documents (AutoCAD/Visio)
Nice To Haves
- CLI management and scripting experience a plus
- Knowledge of configuration of Evertz, Telos, LAWO and other media encoding devices is a plus
Responsibilities
- Review systems operations logs
- Install software and firmware updates to a range of broadcast specific hardware and IT based workstations and servers- both physical and virtual
- Assist and troubleshoot technical issues for both in-house and remote studio users
- Address networking issues that are local or across sites
- Isolate and resolve the issues or escalate to Subject Matter Experts (SMEs) via escalation procedures
- Ticket issues and communicate status to management and affected teams
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
