Broadcast Engineer 3

Comcast • Centennial, CO

52d • $87,721 - $131,581

About The Position

The Streaming, Broadcast, and Advertising (SB&A) Broadcast Engineering team provides solutions that drive our customer's on-air products. We design, build, and commission products in the media and television space while responding to issues from a domain expertise and high-level tiered support perspective. Our Engineer 3, Engineering Operations will provide impact by iterating improvements, creating elegant workflows, providing insight into how we utilize broadcast platforms both on-premises and in the cloud, using software defined video networking, and providing extraordinary services to our partners and customers. A typical day will be splitting your time between design, build, and deployment project tasks while acting as a reliable resource within your domain of expertise. From a tech standpoint, your primary focus will be on linear channel origination, channel aggregation and delivery, and media treatment and file movement in support of our products and services. You will minimize customer outages by working optimally with other departments and team members. We are a team of self-starters so it's important to prioritize, plan, and execute confidently, as well as guide colleagues with less experience. Comcast Technology Solutions is a fantastic place for bright minds and forward-thinkers looking to innovate and evolve with a company they can be proud of. Our roots - and our hearts - are in broadcast and digital video, but as part of Comcast NBCUniversal, we are so much more. From the latest in streaming and AI/ML applications to advanced advertising, metadata, and cybersecurity, there are countless reasons why 93% of our employees rate us as a Great Place to Work. Is this the next chapter in your story? Let's find out. Comcast Technology Solutions (CTS), a division of one of the world's leading media and technology companies, brings Comcast Corporation's proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don't have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology

Requirements

• Bachelor's Degree and/or 5-7 years equivalent work experience in technical or engineering operations.
• Industry-standard certifications and training.
• Familiar with off-the-shelf software applications and their use in troubleshooting and diagnostics.
• Advanced analysis, troubleshooting, and resolution skills.
• Cross-systems technical knowledge.
• Knowledgeable in one or more technical areas; demonstrates in-depth expertise of deployed technologies and workflow.
• Advanced knowledge of various diagnostic tools troubleshooting techniques.
• Demonstrates high level of customer focus; listens to and understands customer requests and provides the most effective resolution.
• Ability to develop solutions during root-cause analysis.
• Involved in more complex troubleshooting and research.
• Create documentation and training related to supported technology.
• Collaboration with other departments to problem solve.
• Establish working relationships with vendors and other technical resources to more effectively resolve issues.
• Demonstrates intermediate level expertise and effectiveness in diagnostics and troubleshooting.
• Intermediate functional understanding of Windows and Linux operating systems, TCP/IP protocols, network design and maintenance practices.

Responsibilities

• Monitors and adjusts audio and video parameters to ensure the best network quality.
• Tunes and trouble-shoots various types of satellite and fiber decoders.
• Assists operations with training related to audio and video equipment use and their adjustments.
• Insures a clean and dust free environment in all technical areas. Maintains the integrity of the system wiring and documentation
• Provides assistance in network planning, engineering, architecture and the development of technical standards for video over IP.
• Provides basic resolution for routine broadcast master control problems, coordination of support of end user problems, and occasionally direct end user support.
• Contributes to projects supporting the implementation, operations, and management of broadcast equipment. Strong focus on broadcast infrastructure and video routing.
• Installs and configures broadcast equipment as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Understanding and commitment to 24x7x365 in-production "On-Air" environments.
• Takes on more of a lead role in the management and execution of projects.
• Establishes trust within the team based on performance and availability; willing to extend outside of defined tasks.
• Increasing responsibilities in end-to-end issue management and trouble resolution.
• Accepting 'on-call' duties and being available to support the team with phone, TEAMS, or email consultations
• Create and maintain more complex reference documentation on hardware, applications and workflow and regularly present documentation to the team in appropriate settings.
• Regularly lead the staff meeting reviews of trending issues and recoveries.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Number of Employees: 5,001-10,000 employees