Broadcast Analyst

ASRC Federal • Colorado Springs, CO

3d • Onsite

About The Position

ASRC Federal System Solutions is seeking a Broadcast Analyst in Colorado Springs, CO.   Overview: On-site position. Responsible for providing 24/7/365 telephone or e-mail response to calls from remote users responding to general application inquiries, specific questions concerning the Global Broadcast Services (GBS) support equipment and reporting incidents and managing problems through resolution. The Broadcast Analyst will: Answer calls and respond to emails Handle customer inquiries both telephonically and by email Research required information using available resources Manage and resolve customer outages, requests and issues Provide customers with product, service, and overall support information

Requirements

• Bachelors Degree and zero to two years of relevant experience or additional experience in lieu of a degree
• DoD 8570 certification (Security+).
• Active DoD Secret clearance with ability to obtain Top Secret clearance.

Responsibilities

• Act as the first line of troubleshooting involving incidents and problems for the Receive Broadcast Manager (RBM) equipment suite.
• Perform basic satellite management services, provide initial maintenance of software and network services recording and tracking all shift activities through the Master Station Log (MSL).
• Log all calls providing customers with product and service information supporting initial triage activities and identifying and escalating priority issues providing a warm handoff capability as required monitoring the various service levels and providing callback or escalation of open Remedy trouble tickets.
• Handle all Remedy tickets to closure reporting to the U.S. Air Force customer of the initial and final disposition status including the time taken to resolve each issue
• Assist in providing network engineering analysis of broadcast bandwidth requirements and distribution paths from source to remote field agents that utilize the GBS broadcasts.
• Provide additional reporting on GBS system-health and coordination of system events as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees