Broadband & Telecommunications Customer Service Representative

Apprenticely•Bismarck, AR

22d•$17 - $19

About The Position

Apprenticely is helping Central Arkansas Telephone Cooperative (CATC) hire a Broadband &Telecommunications Customer Service Representative in Bismarck, AR. About the Employer: Central Arkansas Telephone Cooperative (CATC) is a member-owned rural cooperative committed to delivering reliable broadband and telecommunications services to the communities we serve. Our mission is to support local residents, businesses, and farms with dependable connectivity and exceptional service. As a cooperative, we prioritize people and strive to strengthen rural communities through service, fairness, and innovation. We live by our moto: âOwned by those we serveâ The Customer Service Representative serves as the first point of contact for cooperative members and customers. This role assists with service questions, billing inquiries, and account needs. The ideal candidate is friendly, service-minded, and enjoys helping neighbors in a close- knit community. Because we are a small organization, flexibility, problem-solving, and teamwork is essential. What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

Requirements

High school diploma or equivalent required; additional education or training preferred.
Prior experience in customer service, telecommunications, broadband, technical support, or related fields is preferred.
Strong communication, patience, and active listening skills.
Ability to remain calm, professional, and equitable when addressing issues or complaints.
Comfortable working with computers, billing systems, and customer management tools.
Basic understanding of internet, Wi-Fi, and networking concepts (or interest in learning).
Strong organizational skills and the ability to manage multiple responsibilities in a small- team environment.
A desire to support and strengthen rural communities through member-focused service.

Responsibilities

Provide courteous and professional support via phone, email, and in-person interactions.
Assist members with: o New service applications and upgrade requests o Account changes and service plan explanations o Billing inquiries, payments, and financial assistance options
Coordinate with field technicians and internal team members to ensure timely resolution of all member concerns.
Assisting Customer Service supervisor in developing marketing strategies.
Maintain accurate customer and account information in cooperative systems.
Explain cooperative policies, service offerings, and billing practices in a clear and helpful manner.
Identify member needs and recommend services that support their household, business, or agricultural operation.
Support improvements to processes that enhance member experience.
Represent the cooperative positively and professionally in all interactions.