Broadband Technician

DCOMM•Austin, TX

4d•Onsite

About The Position

The Broadband Technician at DCOMM is responsible for installing and troubleshooting internet, television, and phone services on behalf of service providers. Our technicians work in residential homes and business environments, ensuring customers receive reliable and high-quality connections while maintaining a commitment to safety standards on every job. Using fiber optic, coax, and category cables, technicians rely on advanced tools and workforce management platforms to complete jobs efficiently and document their work accurately. This role is a great entry point into a skilled trade career, offering opportunities to grow into infrastructure construction, engineering, and in-building cabling roles, as well as leadership and management positions within the Broadband and Telecommunications industry. To succeed, technicians need to bring a professional attitude, a strong focus on safety and quality, and the flexibility to adapt to changing work environments and schedules. If you're looking for a hands-on career with opportunities for growth and advancement, the Broadband Technician role at DCOMM is an excellent place to start building your future safely and successfully.

Requirements

Technical Expertise: Skilled in installing and connecting coax, fiber optic, and category cables.
Customer-Focused Mindset: Strong customer service skills with the ability to communicate clearly and professionally in customer-facing scenarios.
Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently using test equipment and technical knowledge.
Attention to Detail: Commitment to accurate documentation of work performed in the workforce management platform.
Adaptability: Comfortable working in varied environments, including residential homes and business settings.
Safety Awareness: Dedication to adhering to safety protocols and maintaining a clean and organized workspace.
Time Management: Ability to prioritize tasks effectively and meet scheduled timeframes with minimal supervision.
Professional Demeanor: Maintain a positive and professional attitude in all interactions with customers, team members, and supervisors.
Physical Requirements: Ability to climb ladders, lift up to 85 lbs., bend, stoop, kneel, and crawl for extended periods.
Weather Adaptability: Comfortable working in various weather conditions, including extreme heat, cold, rain, and wind.
Flexibility: Availability to work evenings, weekends, holidays, and long hours as needed to meet operational demands.

Responsibilities

Install broadband services, including internet, television, and phone systems across single-family homes, multi-dwelling units (MDUs), and business-class environments.
Perform installations of aerial and underground coax and fiber drops.
Install and configure outlets for aerial and underground coax and fiber drops.
Troubleshoot and resolve technical issues efficiently to ensure consistent quality of service.
Install and provision customer equipment, including modems, wireless access points, routers, and set-top boxes.
Conduct signal testing and diagnostics using specialized test equipment.
Document work performed accurately within the workforce management platform, including equipment usage, installation details, and service outcomes.
Communicate clearly and professionally with customers, explaining services and providing guidance on equipment usage and maintenance.
Maintain a positive and professional demeanor in all interactions with customers, team members, and supervisors, fostering trust and reliability.
Ensure company vehicles, tools, and equipment are clean, organized, and well-maintained to support operational efficiency.
Adhere to all safety protocols, quality standards, and company policies, demonstrating a commitment to professionalism and accountability.

Benefits

Competitive Wages: A production-based wage structure built on an hourly rate, with incentive adjustments based on the amount and type of work completed.
Paid Training: Providing training programs at no cost to the employee, ensuring skill development and career growth.
Health Insurance: In accordance with the company benefits package.
Paid Time Off (PTO): PTO policy to support work-life balance.
Company-Provided Uniforms: Uniforms are provided by the company, ensuring a professional appearance and compliance with safety standards.
Technology: Essential technological tools, including a smartphone.

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